Dorian Singleton
Houston,TX
Summary
Detail-oriented and service-focused professional with experience in customer service, administrative operations, secure data handling, and compliance (HIPAA & privacy). Strong communicator skilled at supporting teams, assisting customers, and maintaining high-performance standards. Seeking to apply strong coordination, safety awareness, with leadership.
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
4
4
years of professional experience
Work History
Customer Service Lead
CSAT
11.2024 - 03.2026
- Handled confidential customer information securely following data-protection protocols.
- Provided high-level customer support, meeting CSAT expectations and resolving issues promptly.
- Performed administrative tasks including documentation, case updates, and request processing.
- Collaborated with internal departments to ensure efficient service and customer satisfaction.
- Delivered exceptional customer support through effective communication and active listening techniques.
- Resolved customer inquiries and complaints using problem-solving skills and company policies.
- Developed training programs to improve staff performance and customer interaction skills.
- Led customer service team to enhance service quality and resolve issues efficiently.
Student Testing Advisor / Receptionist
University of Houston
01.2022 - 10.2024
- Supported testing center operations while maintaining HIPAA, FERPA, and confidentiality standards.
- Checked in students, verified identification, and maintained secure testing environments.
- Managed administrative duties such as scheduling, data entry, and exam coordination.
- Communicated with faculty, students, and staff to coordinate testing needs and uphold integrity protocols.
- Collaborated with faculty to address student concerns and improve retention strategies.
- Developed strong relationships with clients through regular communication and excellent customer service.
Education
Associate of Arts -
Lone Star College
High School Diploma -
George Bush High School
Skills
- Patient Support & Safety Awareness
- HIPAA & Data Security Compliance
- Administrative & Clerical Support
- Time Management
- Problem Solving & Service Recovery
- High-Volume Workflow Adaptability
- Data entry
- Outstanding communication skills
- Patient confidentiality
- Problem resolution
- Equipment moving
Languages
Spanish
Limited Working
Timeline
Customer Service Lead
CSAT
11.2024 - 03.2026
Student Testing Advisor / Receptionist
University of Houston
01.2022 - 10.2024
Associate of Arts -
Lone Star College
High School Diploma -
George Bush High School