Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Thomas

Chino,CA

Summary

Sr. Operations Administrator at FedEx Ground with proven problem-solving abilities and management experience. Successfully enhanced operational efficiency through meticulous report generation and safety oversight. Adept at conflict mediation and customer relations, driving team performance and ensuring quality assurance in high-pressure environments. Committed to delivering exceptional results and fostering collaboration.

Overview

25
25
years of professional experience

Work History

Sr. Operations Administrator

FedEx:Ground
Chino, CA
10.2021 - Current
  • Worked closely with cross-functional teams to ensure our drivers arrive at their rail station destinations ahead of schedule.
  • Engaged in daily communication with over 470 drivers by phone or email to effectively resolve their needs and requirements.
  • Developed monthly mileage reports and performed certified inspections, FCSA testing, including mock CSA, for over 190 tractors.
  • Performed routine maintenance checks on equipment used in operations.
  • Conducted regular reviews of operational systems, and identified areas for improvement.
  • Evaluated and reported on audits, department metrics, and daily operational performance to upper management.
  • Executed administrative tasks, such as filing documents and database maintenance.
  • Created temp leases and new tractor files.

Customer Service Rep/Area Sales Manager

AT&T
Tustin, CA
11.2000 - 03.2021
  • Provided customer service customers by attending closely to concerns and developing solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • As Manager, trained and developed office teams to help drive monthly performance goals.
  • Compiled data and provided various reports for peer review and determination.

Education

Associate of Arts -

Palomar College
San Marcos, CA
05.1995

Skills

  • Problem-solving skills
  • Management expertise
  • Policy enforcement
  • Document management
  • Scheduling coordination
  • Safety oversight
  • Quality assurance
  • Call center operations
  • Conflict resolution
  • Customer relations
  • Report generation and creation
  • Sales proficiency

Timeline

Sr. Operations Administrator

FedEx:Ground
10.2021 - Current

Customer Service Rep/Area Sales Manager

AT&T
11.2000 - 03.2021

Associate of Arts -

Palomar College

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