Dorian Smith
Mobile
Summary
Dynamic Assistant Manager with a proven track record at Take 5 Oil Change, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and conflict resolution, while improving cash handling accuracy. Skilled in staff training and development, fostering a motivated team environment that drives performance and quality.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Manager
Take 5 Oil Change
09.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cook
Circle K
05.2024 - 08.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cook
Checkers
03.2024 - 05.2024
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma -
Alma Bryant High Schoo;
Irvington, AL05-2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Team motivation
- Staff supervision
- Workload management
- Staff management
- Conflict resolution
Certification
- Certified lube tech, Take 5 oil change , September 2024
Timeline
Assistant Manager
Take 5 Oil Change
09.2024 - Current
Cook
Circle K
05.2024 - 08.2024
Cook
Checkers
03.2024 - 05.2024
High School Diploma -
Alma Bryant High Schoo;
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