Summary
Overview
Work History
Education
Skills
Timeline
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Dorian Williamson

Cleveland,OH

Summary

Proven leader in the hospitality and service industry, excelling in customer service and cooking, demonstrated at Jacks Casino. Skilled in fostering team collaboration and enhancing customer satisfaction through exceptional food preparation and attentive service. Achieved significant performance improvements by implementing effective sales strategies, showcasing strong team leadership and a flexible schedule. Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development.

Overview

5
5
years of professional experience

Work History

Cook

Jacks Casino
12.2022 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Communicated closely with servers to fully understand special orders for customers.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.

Server

Applebee's Neighborhood Grill & Bar
04.2022 - 11.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Sales Manager

T Mobileretailer
02.2021 - 01.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.

Sales Associate

Verizon
05.2019 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.

Education

High School Diploma -

Warren G Harding
Warren, OH
05.2015

Skills

  • Customer Service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Food Preparation
  • Strong attention to safe food handling procedures
  • Frying
  • Hospitality and service industry background
  • Performance Improvement
  • Hospitality service expertise
  • New Hire Training
  • Flexible Schedule
  • Team Leadership
  • Works Well Under Pressure
  • Teamwork and Collaboration

Timeline

Cook

Jacks Casino
12.2022 - Current

Server

Applebee's Neighborhood Grill & Bar
04.2022 - 11.2022

Sales Manager

T Mobileretailer
02.2021 - 01.2022

Sales Associate

Verizon
05.2019 - 01.2021

High School Diploma -

Warren G Harding

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Dorian Williamson