Art
Doriana Mayes
CSS
Reno,NV
Work Preference
Summary
I am a analytical and detail-oriented professional with a solid foundation in technology, office operations, and customer service, seeking remote position that fosters growth and learning. Committed to advancing my skills in conflict resolution and i am adept at information gathering while ensuring compliance with relevant regulations. My Expertise in data management and administrative support is poised to enhance team efficiency in a remote setting. With strong communication skills and a proactive attitude I will contribute effectively to team projects and streamline processes within a fast-paced environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
NexRep
12.2024 - Current
- 5Recorded customer interactions by updating CRM systems with detailed notes and follow-up actions.
- Coordinated with sales and marketing teams to ensure customer needs aligned with service offerings.
- Monitored customer satisfaction by conducting surveys and gathering feedback post-interaction.
- Handled customer inquiries by providing clear and accurate information about products and services.
- Identified recurring issues by analyzing customer feedback and support tickets.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed 50 plus inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Warehouse Associate
Benco Dental
10.2024 - Current
- Enhanced warehouse operations by applying thorough and dependable traits to manage inventory and ensure accurate order picking, leading to improved efficiency
- Utilized Microsoft Excel and data entry skills to maintain accurate records of shipments and inventory, demonstrating attention to detail and organizational skills
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
Administrative Assistant
Health and Social Services job train
04.2014 - 12.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Bachelor of Science - Business Administration
South University Savannah
GA01-2027
Skills
- Customer service excellence
- Help desk support
- Verbal and written communication
- Customer relationship management (CRM)
- Active listening
- Multitasking and organization
- Call center experience
- CRM software
- Conflict resolution
- Product knowledge
- Payment processing
- Analytical thinking
Certification
Intuit Bookkeeping Certification, Coursera
Hobbies and Interests
- Crochet
- I enjoy creating crafts and projects for family and non profit organizations. I eventually plan to add my projects to but store.
Personalitystrengths
- Open-minded - Open to new ideas, yet values tradition
- Planful - Structured, meticulous, and achievement-oriented
- Engaged - Excels in teams and one-on-one interactions
- Accommodating - Diplomatic and accepting of others' needs
- Composed - Remains calm under pressure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Interests
Sewing/ Crochet
Family time
Websites
Timeline
Customer Support Specialist
NexRep
12.2024 - Current
Warehouse Associate
Benco Dental
10.2024 - Current
Administrative Assistant
Health and Social Services job train
04.2014 - 12.2014
Bachelor of Science - Business Administration
South University Savannah