Dorianie Cerbillo-Rankin

Interpersonal skills, Written and verbal communication, Multitasking, typing and computer skills

Answering phones and greeting client’s and customer in a prompt professional manner

Scheduling appointments, meetings and maintaining calendar’s

● Patrol and securing property

Preparing memo’s, emails, invoices, collate, distribute mail and other correspondences

Providing introductory information to new and current customers

● Problem solving, leadership and de-escalation

Ensuring that customers are satisfied with products or services

Following up with clients or customers to check that they are satisfied with purchases or services

Informing customers or clients about additional products or services

Determining the quickest, most effective way to answer a client’s or customer’s questions

Troubleshooting common issues with products or services for client’s or customer’s

Working with other departments to find appropriate solutions escalating queries and other concerns

Created and maintain filing systems both electronic and physical