Dorianne Calabro

Dynamic Practice Manager at Metuchen Pediatrics with expertise in revenue cycle management and patient satisfaction improvement. Proven ability to lead teams, enhance workflows, and implement efficient processes. Proficient in Epic and adept at fostering a positive patient experience through exceptional customer service and effective communication.

Manages daily operations of the Primary Pediatric Care Practice., Responsible for the supervision of all staff in practice setting, including time and attendance, coaching, evaluation, and discipline, when necessary, along with the director., Assists Director with the recruitment, supervision of certified medical assistance (CMAs) regarding adherence to policies and quality of work., Responsible for the revenue cycle, WQ management and financial reporting for the practice., Monitors patient satisfaction through surveys and patient feedback, and works with staff, physicians to identify and resolve potential problems and continually improve patient access and workflows., Administers recurring or daily functions or processes necessary for business execution and identifies opportunities for improvement or efficiencies., Develops, leads and implements agenda for staff meetings to achieve critical departmental goals and objectives in the most efficient manner possible., Ensures and coaches the team in delivering excellent customer service resulting in positive patient satisfaction scores for department/physician services., Develops and enforces team member work assignments and maintains masterwork schedules., Formulates, reviews, and revises departmental policies and procedures which safeguard patient care and promote efficient and creative practice., Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs . Adheres to the standards identified in the Medical Center's Organizational & Managerial Competencies., Receives and directs all communication courteously and consistently., Adheres to HIPAA guidelines and office policy. Phone calls are answered quickly and directed appropriately., Greets patients and visitors in a prompt, courteous and helpful manner., Conducts oneself in a friendly manner, by smiling, making direct eye contact and making patients and visitors feel welcome and important., Assists patients with the sign in process., Respond promptly to the patient's needs., Manages patient check-in process., Consistently and courteously obtains and verifies required demographic information (date stamp and/or copy insurance card)., Collects copayment and any applicable balances; Verifies insurance eligibility; Ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms; Accurately enters patient demographic information in billing/computer system., Manages patient check-out process, ensuring the process is completed accurately and timely and in a friendly manner., The check-out process includes, but not limited to, reviewing charge slips, posting charges and payments into the system, collecting current and past due balance(s), scheduling future appointment(s)., Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors., Communicates potential patient satisfaction issues to the direct management., Treats patients with care and respect at all times., Provide the full scope of administrative/secretarial support for Neurology Doctor/Physician Assistant ensuring a smooth running and cost-efficient operation., Coordinate with doctor, medical assistant and front desk staff for operational support activities of the doctors' daily schedule and patient needs., Serve as a liaison between patients and doctor, handles patient problems/resolutions to minimize stress for patients., Entrusted to handle highly confidential and time sensitive information and documentation., Schedule, establish, confirm and coordinate patient appointments for doctor., Obtain prior authorizations for patient's medication with insurance companies., Operate a desktop computer to book patient appointments, send doctor prescriptions, and obtain prior authorizations for medication. Compose patient letters and forms. Block and create doctors' daily schedule., Answer a high volume of calls; respond to inquiries; copy, fax and scan.