DORIAN R OCHOA UGI
Palm City
Summary
Dynamic Account Manager Supervisor at Healthcare Services Group with a proven track record in client relations and upselling strategies. Expert in CRM software, I enhanced customer satisfaction through personalized solutions and effective team training, resulting in increased repeat business and referrals. Committed to fostering collaboration and driving operational excellence.
Professional with robust background in account management and leadership. Known for driving impactful client strategies and fostering long-term relationships. Highly reliable team collaborator who adapts seamlessly to changing needs. Skilled in strategic planning and client engagement.
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Manager Supervisor
Healthcare Services Group
07.2020 - 03.2025
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Increased client satisfaction by promptly addressing concerns and providing personalized solutions.
- Coached junior account managers, resulting in improved performance and skill development.
- Negotiated contract terms with clients, securing mutually beneficial agreements for both parties.
- Conducted regular account reviews to identify upselling opportunities and areas for improvement.
- Led monthly team meetings to review progress, share best practices, and set goals for ongoing success.
- Provided exceptional customer service by anticipating client needs and offering tailored solutions.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Operations
South Florida Science Center And Aquarium
02.2017 - 07.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
Assistant Manager
AM& FOX ROOFING CONSTRUCTION
09.2010 - 08.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
High School Diploma -
Palm Beach State College
Lake Worth, FL08-2019
High School Diploma -
Medical Institute Of Palm Beach
Greenacres City, FL10-2018
Skills
- Data-driven decision making
- Upselling strategies
- CRM software proficiency
- Teamwork and collaboration
- Customer service
- Customer satisfaction
- Client relations
- Staff management
- Schedule management
- Team Training
- Operations
Certification
- [Area of certification],
- [Area of certification] Training -
- Certified
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Account Manager Supervisor
Healthcare Services Group
07.2020 - 03.2025
Assistant Operations
South Florida Science Center And Aquarium
02.2017 - 07.2020
Assistant Manager
AM& FOX ROOFING CONSTRUCTION
09.2010 - 08.2014
High School Diploma -
Palm Beach State College
High School Diploma -
Medical Institute Of Palm Beach
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