Doricarmen Lazu
Wheaton,IL
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
7
7
years of professional experience
Work History
Overnight Manager
Denny's Restaurants Franchise Association
Joliet, IL
05.2021 - 09.2024
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
Patient Transporter
Advocate Good Samaritan Hospital
Downers Grove, IL
06.2017 - 03.2021
- Greeted and assisted patients in wheelchairs to their appointments.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Maintained cleanliness of transport vehicles and equipment.
- Provided timely transportation services for outpatients to various medical facilities.
- Collected patient information from nursing staff prior to transport.
- Monitored vital signs during transport when required by the facility or physician orders.
- Checked all medical documents for accuracy prior to transporting patients.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
- Informed family members of patient's arrival at the assigned destination.
- Delivered specimens to laboratory departments according to established procedures.
- Recorded accurate times of departure and arrival on log sheets.
- Responded promptly and appropriately to requests for assistance from hospital staff.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
Education
BBA - Business Administration And Management
American InterContinental University
Schaumburg, IL05-2022
Skills
- Sales Strategies
- Policy Enforcement
- Employee Relations
- Scheduling expertise
- Strong leadership
- Bank Deposit Preparation
- Guest Relations
- People Management
- Staffing management
- Payroll Management
- Reception oversight
- Schedule Coordination
- Customer Engagement
- Restaurant operations management
- Kitchen oversight
- Menu development
- Recruitment
- Personnel recruiting
- Pre-shift walk-through
- Complaint resolution
- Supervisory skills
- Passion for customer satisfaction
- Staff Scheduling
- Stable work history
- Conflict resolution techniques
- Customer loyalty
- Team Management
- Performance Improvement
- Food Service Background
- Employee schedule management
- Kitchen equipment operation and maintenance
- Proven sales record
- Adaptable
- Labor and food cost control
- Customer-Oriented
- Shift Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Overnight Manager
Denny's Restaurants Franchise Association
05.2021 - 09.2024
Patient Transporter
Advocate Good Samaritan Hospital
06.2017 - 03.2021
BBA - Business Administration And Management
American InterContinental University
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