Dorie Hammer
West Des Moines,IA
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
29
29
years of professional experience
Work History
Account Executive
Louisville Tile
06.2023 - Current
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop account strategy.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Serviced accounts and proposed new products and services to maximize revenue.
Account Executive
American Olean Midwest
11.2018 - 06.2023
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop account strategy.
- Managed sales cycle to maintain solid customer base.
Account Executive
Midwest Tile
03.2006 - 11.2018
- Gained understanding of goals, objectives and processes to meet client business needs.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Attended networking events to build relationships and identify sales opportunities.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
Residential Sales Consultant
Hammer Carpet & Design
02.1995 - 02.2006
- Assisted customers with selecting appropriate floor types and styles.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Discussed pricing, additional charges and payment plans during sales process.
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Arts - Art And Design
Iowa State University
Ames, IASkills
- Customer Service
- Business Development
- Account Servicing
- Territory Management
Timeline
Account Executive
Louisville Tile
06.2023 - Current
Account Executive
American Olean Midwest
11.2018 - 06.2023
Account Executive
Midwest Tile
03.2006 - 11.2018
Residential Sales Consultant
Hammer Carpet & Design
02.1995 - 02.2006
Bachelor of Arts - Art And Design
Iowa State University
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