Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dorien Ellis

St Louis,MO

Summary

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

5
5
years of professional experience

Work History

Shift Leader

Club Fitness
01.2024 - 07.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Member Experience Associate

Club Fitness
07.2020 - 01.2024
  • Assisted members in navigating online platforms, resulting in a smoother user experience and higher digital adoption rates.
  • Enhanced member satisfaction by promptly addressing concerns and providing personalized solutions.
  • Collaborated with team members to achieve shared goals and improve overall member experience.
  • Educated members on the benefits of various programs and services, increasing engagement levels and retention rates.
  • Trained new associates on best practices for delivering exceptional service, fostering a culture of excellence within the team.
  • Built strong relationships with members through clear communication, empathy, and active listening skills.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Verified customer identification and documentation for compliant transactions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures..
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.

Education

High School Diploma -

Parkway North High School
St Louis, MO
05.2021

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Team collaboration and leadership
  • Staff education and training
  • Complaint resolution
  • Assigning work
  • POS system operation
  • Written communication
  • Teamwork and collaboration
  • Shift leadership

Timeline

Shift Leader

Club Fitness
01.2024 - 07.2025

Member Experience Associate

Club Fitness
07.2020 - 01.2024

High School Diploma -

Parkway North High School

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