Dorien Gooch
Tampa,Florida
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Utilize my skill sets to which is inclusive of professionalism, determination, communication skills and responsibility. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Night Auditor
Sailport Waterfront Suites
Tampa , FL
2023.07 - Current
- Documented wake-up requests and set up automatic calls in system.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Input and confirmed reservations for guests.
- Computed bills, collected payments and made change for guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Assisted guests at check-in, providing information on various services within hotel.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Verified customer credit to establish payment method for accommodations.
- Ran end-of-day computer functions and closed out reports, submitting details to other Front Desk Agents for review.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Arranged tours, taxis or restaurant reservations for customers.
- Coded invoices and other records to maintain organized and accurate records.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
Front Deck
La Quinta
Tampa , FL
2023.02 - 2023.05
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully- furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Unpaid Intern
Red Cross
Tampa , FL
2022.08 - 2022.12
- Organized and managed donation drives for clothing, food, medical supplies, and other items.
- Provided assistance to disaster victims with temporary housing needs and registration of missing persons.
- Assisted in the recruitment and training of new volunteers.
- Maintained records of incoming donations including cash contributions and in-kind donations.
- Provided administrative support for Red Cross staff members at various events.
- Facilitated communication between staff members regarding upcoming projects or tasks.
- Helped individuals address disabilities and put together career plans.
- Assisted with the development of marketing strategies aimed at increasing volunteer participation rates.
Sheraton Hotel Valet
SP+ Parking
2021.09 - 2022.08
- Responsible for being at work every scheduled day, on time
- Maintain a neat and clean appearance and arrive and remain in complete uniform before and during scheduled shifts
- Inspect each vehicle before taking possession and mark tickets of findings
- Inform customers of valet rate
- Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to Supervisors, the Facility Manager and/or the Senior Manager
- Have a thorough knowledge of the major streets, landmarks and freeways in the area of the lot to be able to provide customer directions to customers to various locations in the area, if needed
- Respond to customer questions in a prompt and courteous manner
- Observe all traffic laws and safe driving practices
- Assist Supervisors and Managers with additional duties, as assigned.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Logged assigned vehicle tags in specified software.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
Keiser University Football
Keiser University
West Palm Beach , FL
2022.01 - 2022.04
Magic City Parking
Independent owned
2021.06 - 2021.08
- Manage parking and traffic control in assign area and monitor all surface and garage parking areas for facility
- Assist all customers to move in and out of vehicles and retrieve all cars to customers with courtesy and maintain count of all vehicles
- Ensure operation of all vehicles efficiently for valet service and provide tags for all vehicles and maintain log sheet for parking facility usage
- Manage all communication with parking supervisor and identify all visitors and tenants violating rules and provide warnings to same
- Perform regular patrol on all parking levels and provide assistance to visitors to locate vehicle if required
- Manage and resolve all customer queries and control traffic at entrance and exists at all times and perform repairs on all parking equipment if required.
Samford University Football
Samford University Athletics
Birmingham , AL
2018.06 - 2021.07
Education
Associate of Arts - Public Health
Hillsborough Community College
Tampa, FL2024-04
Some College (No Degree) - Integrated Marketing Communications
Keiser University
West Palm Beach, FLUndergraduate -
Samford University
01.2021
High School Diploma -
Tampa Catholic High School
01.2018
Skills
- Teamwork
- Adaptability
- Problem-Solving
- Data Gathering
- Critical Thinking
- Risk Assessment
- Supervision and Leadership
- Customer Service
- Problem Resolution
- Task Prioritization
- Collaboration
- Attention to Detail
- Research
Volunteer Experience
Samford University, running the grade 6-12 football camps, These camps were meant to help up and coming football players practice safer techniques, agility and on and off the field discipline. These camps provided exposure for kids to showcase their talents as well as interact D1 caliber athletes and coaches to get the exposure they need to proceed to the next level.
Timeline
Night Auditor
Sailport Waterfront Suites
2023.07 - Current
Front Deck
La Quinta
2023.02 - 2023.05
Unpaid Intern
Red Cross
2022.08 - 2022.12
Keiser University Football
Keiser University
2022.01 - 2022.04
Sheraton Hotel Valet
SP+ Parking
2021.09 - 2022.08
Magic City Parking
Independent owned
2021.06 - 2021.08
Samford University Football
Samford University Athletics
2018.06 - 2021.07
Associate of Arts - Public Health
Hillsborough Community College
Some College (No Degree) - Integrated Marketing Communications
Keiser University
Undergraduate -
Samford University
High School Diploma -
Tampa Catholic High School
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