Summary
Overview
Work History
Education
Skills
Volunteer Experience
Affiliations
Accomplishments
Timeline
Generic

Dorien Gooch

Tampa

Summary

Reliable and detail-oriented professional with experience in front desk operations, customer service, and administrative support in fast-paced environments. Adept at managing scheduling systems, handling inquiries, resolving conflicts, and maintaining organized records. Strong communicator with a calm and welcoming demeanor, committed to delivering excellent service, and supporting efficient office operations. Seeking a receptionist or medical front desk role to leverage organizational and interpersonal strengths.

Overview

4
4
years of professional experience

Work History

Night Auditor

Sailport Waterfront Suites
Tampa
07.2023 - Current
  • Delivered high-quality customer service during late hours; addressed guest concerns, and facilitated smooth check-ins and check-outs.
  • Managed the nightly audit process, verifying revenue and occupancy records.
  • Trained and mentored new front desk staff on procedures and standards.
  • Handled billing, wake-up calls, room assignments, and daily reports.
  • Responded to inquiries and resolved issues in a timely, professional manner.
  • Ensured that all front desk personnel followed established procedures for.
  • Guest check-in and check-out policies.
    Handled night audit paperwork, verification of daily room occupancy, and hotel revenue reviews.
  • Verified customer credit to establish a payment method for accommodations.
  • Ran end-of-day computer functions and closed out reports, submitting details to other front desk agents for review.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Greeted, registered, and assigned rooms to hotel or motel guests.
  • Arranged tours, taxis, or restaurant reservations for customers.
  • Coded invoices and other records to maintain organization and accuracy.

Front Deck Manager

La Quinta
Tampa
02.2023 - 05.2023
  • Supervise, train, and schedule front desk agents and concierge staff.
  • Ensure efficient and courteous check-in and check-out processes.
  • Resolve guest concerns, complaints, or disputes in a timely and professional manner.
  • Maintain accurate room status, reservations, and guest records.
  • Oversee billing and cashiering processes, ensuring compliance and accuracy.
  • Monitor front office supplies and coordinate orders as needed.
  • Prepare and submit daily, weekly, and monthly reports to management.
  • Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations.
  • Uphold hotel policies and procedures, including safety and security protocols.
  • Promote hotel services and facilities to maximize guest satisfaction and revenue.

Red Cross Volunteer

Red Cross
Tampa
08.2022 - 12.2022
  • Disaster Response:
    Assist disaster victims with shelter, food, clothing, and emotional support.
    Help set up and operate shelters and mobile feeding stations.
    Support casework and recovery planning for affected individuals.
  • Blood Services:
    Assist at blood drives by greeting donors, helping with registration, and providing post-donation care.
    Transport blood products between sites (for qualified drivers).
  • Administrative Support:
    Perform data entry, answer phones, and help with clerical duties at local Red Cross offices.
    Coordinate volunteer activities and help with event planning.
  • Supported event planning, donation drives, and volunteer coordination.
  • Maintained detailed records and databases for donations and outreach.
  • Assisted with volunteer recruitment, onboarding, and communications.
  • Provided logistical support for emergency housing and registration services.

Sheraton Hotel Valet

SP+ Parking
Tampa
09.2021 - 08.2022
  • Inspect each vehicle before taking possession, and mark tickets of findings.
  • Inform customers of the valet rate.
  • Report any known accidents, observed or suspected violations of company policy, safety hazards, or any unusual occurrences to supervisors, the facility manager, and/or the senior manager.
  • Have a thorough knowledge of the major streets, landmarks, and freeways in the area of the lot to be able to provide directions to customers to various locations in the area, if needed.
  • Respond to customer questions in a prompt, courteous manner.
  • Assist supervisors and managers with additional duties, as assigned.
  • Logged assigned vehicle tags in the specified software.
  • I greeted guests, explained valet procedures, and answered questions to drive satisfaction and repeat business.
  • Provided local directions and information with a customer-first attitude.
  • Maintained accurate vehicle logs, and ensured adherence to safety practices.

Valet Supervisor

Magic City Parking
Birmingham
06.2021 - 08.2021
  • Company Overview: Independently owned.
  • Manage parking and traffic control in assigned areas, and monitor all surface and garage parking areas for the facility.
  • Assist all customers in moving in and out of vehicles, retrieve all cars for customers with courtesy, and maintain a count of all vehicles.
  • Ensure the operation of all vehicles efficiently for valet service, provide tags for all vehicles, and maintain a log sheet for parking facility usage.
  • Manage all communication with the parking supervisor, identify all visitors and tenants violating the rules, and provide warnings to them.
  • Perform regular patrols on all parking levels, and provide assistance to visitors to locate their vehicles if required.
  • Manage and resolve all customer queries, control traffic at the entrance and exits at all times, and perform repairs on all parking equipment if required.

Education

Associate of Arts - Public Health

Hillsborough Community College
Tampa, FL
04.2024

High School Diploma -

Tampa Catholic High School
Tampa, Florida
05-2018

Some College (No Degree) - Communication Studies

Samford University
Birmingham, AL

Some College (No Degree) - Integrated Marketing Communications

Keiser University
West Palm Beach, FL

Bachelor of Arts - Public Health

University of South Florida
Tampa, FL

Skills

  • Teamwork
  • Adaptability
  • Problem solving
  • Data gathering
  • Critical thinking
  • Risk assessment
  • Supervision and leadership
  • Customer service
  • Problem resolution
  • Task prioritization
  • Collaboration
  • Attention to detail
  • Research
  • Patient and guest communication
  • Appointment scheduling
  • Conflict resolution
  • EMR and booking software (training ready)
  • Data entry and record management
  • Multi-line phone systems
  • Front desk operations
  • Confidentiality and HIPAA awareness
  • Time management and prioritization
  • Team collaboration

Volunteer Experience

Samford University, Running the grade 6-12 football camps, These camps were meant to help up and coming football players practice safer techniques, agility and on and off the field discipline. These camps provided exposure for kids to showcase their talents as well as interact D1 caliber athletes and coaches to get the exposure they need to proceed to the next level.

Affiliations

  • Samford University Football Camps
    Mentored and coached youth athletes (grades 6–12) on safety, discipline, and skill development. Promoted sportsmanship and supported college exposure for aspiring football players.
  • Sophomore Honor Roll

Accomplishments

  • Acquired a Full Ride Football scholarship to Samford University
  • 2x All-County Selection
  • 2x Defensive MVP at Tampa Catholic
  • Hillsborough County All-Star

Timeline

Night Auditor

Sailport Waterfront Suites
07.2023 - Current

Front Deck Manager

La Quinta
02.2023 - 05.2023

Red Cross Volunteer

Red Cross
08.2022 - 12.2022

Sheraton Hotel Valet

SP+ Parking
09.2021 - 08.2022

Valet Supervisor

Magic City Parking
06.2021 - 08.2021

Associate of Arts - Public Health

Hillsborough Community College

High School Diploma -

Tampa Catholic High School

Some College (No Degree) - Communication Studies

Samford University

Some College (No Degree) - Integrated Marketing Communications

Keiser University

Bachelor of Arts - Public Health

University of South Florida

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