Dorien Williams
Patient Registration Specialist
Detroit,MI
Summary
Skilled professional in medical customer relations for 4+ years, expert level private care for 3+ years, exceptional verbal and computer skills, and actively driven to learn and adapt to various challenges. Able to highly function in group settings, team activities, and stressful environments. Strong leader and able to mange team members effectively.
Overview
7
7
years of professional experience
Work History
Patient Registration Specialist
Ascension Crittenton Hospital
Rochester Hills, MI
11.2019 - Current
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Imaged and scanned patient and registration documentation into electronic patient records
- Process patient admission and discharge documents.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Post medical insurance billings.
- Protect the security of medical records to ensure that confidentiality is maintained.
Recording Auditor
Quicken Loans
Detroit, MI
01.2018 - 11.2019
- Listen to consumer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
- Review loan agreements to ensure that they are complete and accurate according to policy.
- Stay abreast of new types of loans and other financial services and products to better meet customers' needs.
- Review and update credit and loan files.
Insurance Representative
Blue Cross And Blue Shield
Troy, MI
11.2016 - 10.2018
- Kept detailed records on individual insurance claims and incorporated into detailed client files.
- I had a 2months of training for insurance training and also Drug and prescription plans where I received a certificated for Health insurance.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Conducted annual reviews of existing policies to update information.
- Calculated premiums and established payment methods for sales.
Food Service Supervisor
Cedar Point Amusement Park
Sandusky, MI
06.2015 - 12.2015
- Maintained health and food safety standards at all stages, from storage through delivery.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Ordered new supplies and food to maintain service levels.
- Established and managed team schedules and shift assignments.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Reviewed and approved employee schedules and timesheets.
Education
No Degree - Diagnostic Medical Sonography
Oakland Community College
Bloomfield Hills, MIHigh School Diploma -
University Prep of Science of And Math
Detroit, MI06.2015
Skills
- Releases Processes
- Cleaning and Sterilizing
- Specialist Procedures
- Advising Patents
- Registration Requirements
- Medical Report Preparation
- Organization and Time Management
- Admissions Screening
- Data Confirmation
- Taking Client Histories
- Patient Registration
- Preparing Treatment Rooms
- Verifying Eligibility
- Demographics Information
Timeline
Patient Registration Specialist
Ascension Crittenton Hospital
11.2019 - Current
Recording Auditor
Quicken Loans
01.2018 - 11.2019
Insurance Representative
Blue Cross And Blue Shield
11.2016 - 10.2018
Food Service Supervisor
Cedar Point Amusement Park
06.2015 - 12.2015
No Degree - Diagnostic Medical Sonography
Oakland Community College
High School Diploma -
University Prep of Science of And Math
Similar Profiles
Susan SwartzSusan Swartz
Registered Nurse at Ascension St. Joseph HospitalRegistered Nurse at Ascension St. Joseph Hospital
Theresa BrownTheresa Brown
Registered Nurse at Ascension St. Joseph Hospital / Ascension Brain and Spine ClinicRegistered Nurse at Ascension St. Joseph Hospital / Ascension Brain and Spine Clinic
Kelsea PettengillKelsea Pettengill
Classroom Teacher at Crittenton CentersClassroom Teacher at Crittenton Centers
Kendra DavisKendra Davis
Academic Interventionist at Detroit Public School Community DistrictAcademic Interventionist at Detroit Public School Community District
Siyla Newson-LaneSiyla Newson-Lane
City Year Detroit at AmeriCoreCity Year Detroit at AmeriCore