Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dorin Toma

Delray Beach,FL

Summary

Motivated Dining Room Manager with over 10 years of experience in food and beverage industry. Successful at leadership and multitasking with outstanding eye for detail and extensive knowledge of streamlining dining room functions. Committed to professional aesthetics and top-of-the-line customer service.

Overview

14
14
years of professional experience

Work History

Dining Room Manager

Gleneagles Country Club
10.2023 - Current
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Developed unique events and special promotions to drive sales.
  • Motivated staff to perform at peak efficiency and quality.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Collaborated with the culinary team to develop menus that catered to diverse customer preferences and dietary restrictions.
  • Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Fostered a culture of teamwork among staff members by regularly hosting meetings to discuss goals, challenges, and successes within the department.
  • Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
  • Coordinated with other departments such as banquets and catering to ensure seamless event execution.
  • Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
  • Designed overall floorplans and coordinated modifications for events and special reservations.
  • Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
  • Led planning, set up and takedown for special events.
  • Streamlined operations by creating efficient schedules for all dining room staff members.
  • Implemented training program for front of house staff to maintain high standards of customer service.

Dining Room Manager

Gleneagles Country Club
10.2022 - 05.2023
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Developed unique events and special promotions to drive sales.
  • Motivated staff to perform at peak efficiency and quality.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Collaborated with the culinary team to develop menus that catered to diverse customer preferences and dietary restrictions.
  • Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Maximized quality assurance by completing frequent line checks.
  • Fostered a culture of teamwork among staff members by regularly hosting meetings to discuss goals, challenges, and successes within the department.
  • Optimized workflow by cross-training employees in various roles throughout the dining room operation.
  • Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
  • Developed strong relationships with guests, resulting in a high rate of repeat clientele.
  • Coordinated with other departments such as banquets and catering to ensure seamless event execution.
  • Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
  • Designed overall floorplans and coordinated modifications for events and special reservations.
  • Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
  • Led planning, set up and takedown for special events.
  • Streamlined operations by creating efficient schedules for all dining room staff members.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Coordinated with catering staff to deliver food services for special events and functions.

Restaurant Manager

Spring House Hotel
05.2022 - 10.2022
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Carefully interviewed, selected, trained, and supervised staff.

Dining Room Supervisor

Gleneagles Country Club
10.2021 - 05.2022
  • Maximized table turnover rates by effectively monitoring service pacing while maintaining an attentive atmosphere for diners.
  • Reduced wait times by efficiently managing reservations, seating arrangements, and the flow of service during peak hours.
  • Acted as a liaison between front-of-house staff and kitchen personnel, ensuring that orders were completed accurately and in a timely manner.
  • Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
  • Supervised food presentation and plating to enhance visual appeal.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
  • Maintained a clean and safe dining environment with regular inspections and thorough training of staff members.
  • Ensured a positive dining experience for guests with special dietary needs or allergies through careful communication between front-of-house staff and kitchen teams.

Bartender

Round Hill Country Club
04.2021 - 10.2021
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Maitre D'

The Everglades Club
10.2019 - 05.2020
  • Trained, coached and evaluated subordinates to raise performance to company standard.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maximized quality assurance by completing frequent line checks.
  • Motivated staff to perform at peak efficiency and quality.
  • Spoke clearly and persuasively in positive or negative situations and responded well to questions.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Answered customer questions about hours, seating, and menu information.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Assisted managers with quickly resolving service- and food-related issues.

Server

Wequassett Golf Club And Resort
05.2019 - 10.2019
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Served food and beverages promptly with focused attention to customer needs.

Dining Room Supervisor

The Everglades Club
10.2018 - 05.2019
  • Maximized table turnover rates by effectively monitoring service pacing while maintaining an attentive atmosphere for diners.
  • Reduced wait times by efficiently managing reservations, seating arrangements, and the flow of service during peak hours.
  • Acted as a liaison between front-of-house staff and kitchen personnel, ensuring that orders were completed accurately and in a timely manner.
  • Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
  • Supervised food presentation and plating to enhance visual appeal.
  • Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Set performance goals for the team based on historical data analysis, motivating employees to work together towards achieving these targets.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Enhanced customer satisfaction by providing exceptional dining experiences and promptly addressing concerns.

Dining Room Supervisor

The Everglades Club
10.2017 - 05.2018
  • Maximized table turnover rates by effectively monitoring service pacing while maintaining an attentive atmosphere for diners.
  • Reduced wait times by efficiently managing reservations, seating arrangements, and the flow of service during peak hours.
  • Acted as a liaison between front-of-house staff and kitchen personnel, ensuring that orders were completed accurately and in a timely manner.
  • Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
  • Supervised food presentation and plating to enhance visual appeal.
  • Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Set performance goals for the team based on historical data analysis, motivating employees to work together towards achieving these targets.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.

Server

Westchester Country Club
05.2017 - 10.2017
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Dining Room Supervisor

The Everglades Club
10.2016 - 05.2017
  • Maximized table turnover rates by effectively monitoring service pacing while maintaining an attentive atmosphere for diners.
  • Reduced wait times by efficiently managing reservations, seating arrangements, and the flow of service during peak hours.
  • Acted as a liaison between front-of-house staff and kitchen personnel, ensuring that orders were completed accurately and in a timely manner.
  • Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
  • Supervised food presentation and plating to enhance visual appeal.
  • Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.

Restaurant Manager

Ocean House Resort
05.2016 - 10.2016
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Motivated staff to perform at peak efficiency and quality.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.

Dining Room Supervisor

The Everglades Club
10.2015 - 10.2016
  • Maximized table turnover rates by effectively monitoring service pacing while maintaining an attentive atmosphere for diners.
  • Reduced wait times by efficiently managing reservations, seating arrangements, and the flow of service during peak hours.
  • Acted as a liaison between front-of-house staff and kitchen personnel, ensuring that orders were completed accurately and in a timely manner.
  • Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
  • Supervised food presentation and plating to enhance visual appeal.
  • Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Set performance goals for the team based on historical data analysis, motivating employees to work together towards achieving these targets.

Head Server

The Everglades Club
10.2014 - 05.2015
  • Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
  • Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
  • Cultivated warm relationships with regular customers.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Restaurant Supervisor

Grandfather Country Club
05.2014 - 10.2014
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
  • Monitored food inventory and supplies to prevent waste.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Head Server

The Everglades Club
10.2013 - 05.2014
  • Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
  • Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
  • Cultivated warm relationships with regular customers.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Server

Ocean Edge Resort And Golf Club
05.2013 - 10.2013
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Served food and beverages promptly with focused attention to customer needs.

Server

The Everglades Club
11.2012 - 05.2013
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Served food and beverages promptly with focused attention to customer needs.

Quality Control Inspector

Dan Steel Group
02.2010 - 08.2012
  • Evaluated supplier materials against established specifications, ensuring adherence to high-quality standards throughout the supply chain.
  • Completed precise measurements using special tools.
  • Developed and implemented inspection processes to define criteria and quality control measures.
  • Utilized quality control software to track and analyze product data.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Conducted comprehensive training sessions for new inspectors, enhancing their understanding of company quality standards and best practices.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.

Education

Environmental Sciences Specialist - Environmental Science

Babes Bolyai Universtity
Cluj Napoca, Romania
06.2011

Skills

  • Facilities Planning
  • Critical Thinking
  • Staff Supervision
  • Anticipating Problems
  • Guest Relations
  • Service Delivery Management
  • Wine pairing knowledge
  • Menu Planning
  • Calm and Pleasant Demeanor
  • Conflict Mediation
  • Food safety knowledge
  • Employee Performance Evaluations
  • Leadership trained
  • Front of House Management
  • Scheduling
  • Recruitment and hiring
  • Fine dining experience
  • Recipes and menu planning
  • Menu Pricing and Writing
  • Operations Management
  • POS Terminal Operation
  • Event Coordination

Timeline

Dining Room Manager

Gleneagles Country Club
10.2023 - Current

Dining Room Manager

Gleneagles Country Club
10.2022 - 05.2023

Restaurant Manager

Spring House Hotel
05.2022 - 10.2022

Dining Room Supervisor

Gleneagles Country Club
10.2021 - 05.2022

Bartender

Round Hill Country Club
04.2021 - 10.2021

Maitre D'

The Everglades Club
10.2019 - 05.2020

Server

Wequassett Golf Club And Resort
05.2019 - 10.2019

Dining Room Supervisor

The Everglades Club
10.2018 - 05.2019

Dining Room Supervisor

The Everglades Club
10.2017 - 05.2018

Server

Westchester Country Club
05.2017 - 10.2017

Dining Room Supervisor

The Everglades Club
10.2016 - 05.2017

Restaurant Manager

Ocean House Resort
05.2016 - 10.2016

Dining Room Supervisor

The Everglades Club
10.2015 - 10.2016

Head Server

The Everglades Club
10.2014 - 05.2015

Restaurant Supervisor

Grandfather Country Club
05.2014 - 10.2014

Head Server

The Everglades Club
10.2013 - 05.2014

Server

Ocean Edge Resort And Golf Club
05.2013 - 10.2013

Server

The Everglades Club
11.2012 - 05.2013

Quality Control Inspector

Dan Steel Group
02.2010 - 08.2012

Environmental Sciences Specialist - Environmental Science

Babes Bolyai Universtity
Dorin Toma