Dorina Gonzales
Tonopah,AZ
Summary
Dedicated worker looking for a part-time reception opportunity, possesses skills in patient scheduling, medical billing, and confidential record keeping.
I believe fostering positive relationships using genuine empathy, patience, positivity, and an all-around knowledge of insurances.
Overview
12
12
years of professional experience
Work History
Commercial Electrician
Haykeye Electric
Chandler, AZ
01.2020 - 04.2023
- Led team of apprentice electricians in installing electrical systems and inspecting existing circuits.
- Assisted with new installation and upgrades of plant equipment.
- Installed conduits or pipes inside partitions, walls or other designated, concealed areas.
- Installed conduit systems, various lighting systems, and basic control systems.
- Connected wires to circuit breakers, transformers or other components to form circuits.
- Installed electrical systems in residential and commercial buildings according to plans and specifications.
- Kept work areas clean, neat and free of hazards.
- Led teams and delegated tasks to install, maintain, or repair electrical systems and wiring.
- Used hand tools such as drills, saws, wire strippers, and crimpers to complete tasks.
- Identified system malfunctions and performed repairs as needed.
- Connected wires to circuit breakers, junction boxes and components in residential and commercial properties.
- Pulled insulated wires or cables through conduits to complete circuits.
Medical Receptionist
Miles Eye Center
Show Low, AZ
01.2015 - 04.2016
- Input patients' data, scheduled appointments, and billed insurance with a friendly attitude.
- Contacted pharmacies regarding authorizations and refills.
- Verified insurance eligibility with patients and insurance companies
- Communicated with patients with compassion while keeping medical information private.
- Processed patient payments and scanned identification and insurance cards.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
Front Desk Medical Receptionist
Southwestern Eye Center
Show Low , AZ
02.2011 - 01.2015
- Organized and input patient demographics, and data entry from the paper filing system to digital EMR files.
- Prepared patient rooms, updated patient forms for doctor reviews, and dilated patient. Performed field eye tests. prepped Patients for surgery.
- Organized patient charts, alerting and informing patients of reschedules, cancellations, and last-minute appointments.
- Coordinated patient appointments through face-to-face contact and phone calls, ensuring that I followed HIPAA compliance.
- Communicated with pharmacies.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments. Authorizations, retro authorizations, and entered billing codes.
- Prepared pre-op and post-op surgery paperwork, scheduling, billing, and payments.
- Handled incoming mail including sorting letters according to departmental guidelines.
- Monitored office supplies inventory and placed orders when necessary.
Education
Snowflake High School
Snowflake, AZSkills
- HIPPA compliance
- insurance verification
- Positive patient experience
- Multi-tasking
- Health Insurance
- Medical records
- Appointment scheduling
- Patient intake
- Data entry
- Insurance knowledge
- Billing
- Teamwork
- Authorizations and Retro Auth
- Generator installation
- Surge protection
- Fire alarm systems
- Electrical troubleshooting
Timeline
Commercial Electrician
Haykeye Electric
01.2020 - 04.2023
Medical Receptionist
Miles Eye Center
01.2015 - 04.2016
Front Desk Medical Receptionist
Southwestern Eye Center
02.2011 - 01.2015
Snowflake High School
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