Dorina Harvey
Ephrata,Washington
Summary
Accomplished Office Manager with a proven track record at Ephrata Smile Doctor, adept in office administration and customer service. Excelled in maintaining confidentiality, and fostering strong relationships. Proficiencies include administrative management, scheduling, budgeting, and staff coordination.
Overview
15
15
years of professional experience
Work History
Office Manager
Ephrata Smile Doctor
10.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Owner
BasinStreet Espresso
12.2014 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Trained and motivated employees to perform daily business functions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Office Manager
Ephrata Family Dentistry
12.2009 - 09.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
High School Diploma -
Ephrata
Ephrata, WA01-2001
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Billing
- Scheduling and calendar management
- Payroll and budgeting
- Credit and collections
- Relationship building
- Human resources
- Staff hiring
- Policy implementation
- Financial reporting
Timeline
Office Manager
Ephrata Smile Doctor
10.2022 - Current
Owner
BasinStreet Espresso
12.2014 - Current
Office Manager
Ephrata Family Dentistry
12.2009 - 09.2022
High School Diploma -
Ephrata
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