Dorina Valentin
New York,NY
Summary
Experienced operations professional skilled in optimizing workflows and driving efficiency. Strong focus on team collaboration and achieving measurable results, adaptable to changing needs and environments. Expertise in strategic planning, process improvement, and resource management. Known for reliability and effective leadership in high-pressure situations.
Overview
15
15
years of professional experience
Work History
Senior Operations Manager
The Algonquin Hotel
03.2024 - Current
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Prepared documents for internal and external audits.
- Provided leadership for continual management and employee training initiatives.
Operations Manager
HOWARD HOTEL
08.2018 - 03.2024
- Recruit, select, train, assign, schedule, coach, counsel and discipline employees
- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
- Plan and review compensation actions; enforcing policies and procedures
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective action
ASSISTANT FRONT OFFICE MANAGER
ROXY HOTEL
08.2016 - 08.2018
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
FRONT DESK AGENT
NOLITAN HOTEL
09.2014 - 08.2016
- Greet, register, and assign rooms to guests of hotels or motels
- Verify customers' credit, and establish how the customer will pay for the accommodation
HOUSEKEEPING SUPERVISOR
CROWN PLAZA HOTEL
07.2010 - 04.2012
- Make and confirm reservations
- Issue room keys and escort instructions to bellhops
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
- Record guest comments or complaints, referring customers to managers as necessary
- Transmit and receive messages, using telephones or telephone switchboards
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning
Education
Foreign Language -
PEDAGOGICAL UNIVERSITY
01.2008
Skills
- Strategic Decision Making
- Analytical Problem Solving
- Cross-Functional Team Engagement
- Team Collaboration
- Consistent Professional Conduct
- Dedicated Work Ethic
- Professional Writing Skills
- Effective Organization
- Project Planning
- Data Analysis
- Workflow Efficiency Management
- Strategic planning
- Productivity improvement
- Operations management
Languages
English
Full Professional
Romanian
Native or Bilingual
Timeline
Senior Operations Manager
The Algonquin Hotel
03.2024 - Current
Operations Manager
HOWARD HOTEL
08.2018 - 03.2024
ASSISTANT FRONT OFFICE MANAGER
ROXY HOTEL
08.2016 - 08.2018
FRONT DESK AGENT
NOLITAN HOTEL
09.2014 - 08.2016
HOUSEKEEPING SUPERVISOR
CROWN PLAZA HOTEL
07.2010 - 04.2012
Foreign Language -
PEDAGOGICAL UNIVERSITY
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