Dorina Vallaj
Clifton Park,NY
Summary
Dynamic professional with a proven track record at Wesley Community Center, enhancing program development for diverse populations and fostering inclusivity. Excelled in strategic planning, reducing staff turnover by implementing effective training, and boosting customer satisfaction. Skilled in cross-cultural communication and organizational management, demonstrating exceptional problem-solving and teamwork abilities.
Approached each day and unique challenges with enthusiasm, patience, and humor.
High-energy Recreational Leader adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem-solver with personable and open style.
Friendly and approachable with positive attitude, bringing strong organizational and communication skills. Knowledge of community engagement practices combined with proficiency in event coordination and administrative tasks. Committed to fostering welcoming environment and supporting community activities.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Wesley Community Center
Assident Director
05.2022 - Current
- Supported the development of new programs for diverse populations, addressing specific community needs.
- Fostered a welcoming atmosphere by addressing accessibility issues for individuals with varying abilities or backgrounds.
- Ensured regulatory compliance in all aspects of programming, facilities management, safety protocols, and reporting requirements.
- Identified opportunities for continuous improvement by staying informed on industry trends related to community centers or similar organizations.
Housekeeper Manager
Manager Assistant
03.2010 - 04.2022
- Collaborated with other departments to ensure seamless guest experiences throughout their stay at the property.
- Oversaw budgeting for the housekeeping department, making strategic decisions regarding resource allocation based on organizational priorities.
- Reduced staff turnover by implementing effective training programs and providing continuous feedback to team members.
- Proactively addressed guest concerns or complaints, demonstrating exceptional problem-solving skills and commitment to service excellence.
- Payroll
- Schedules
- Adapted housekeeping procedures in response to evolving guest needs or industry trends, ensuring continuous improvement of services offered.
- Improved overall housekeeping performance with thorough inspections, timely issue resolution, and proactive communication with the team.
- Increased customer satisfaction ratings by consistently exceeding expectations in room preparation and presentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
- Addressed customer feedback and complaints to maximize satisfaction.
Education
High School Diploma -
Parision
Athens, GR07-2005
Skills
- Cross-cultural communication
- Flexibility
- Program planning
- Friendly, positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
Accomplishments
- Supervised team of 38 staff members.
- Speaking the Greek language
- Speaking the Albanian language
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Albanian
Native or Bilingual
Greek
Full Professional
Timeline
Wesley Community Center
Assident Director
05.2022 - Current
Housekeeper Manager
Manager Assistant
03.2010 - 04.2022
High School Diploma -
Parision
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