Dorina Vasquez Rubio
San Marcos,TX
Summary
Experienced Customer Service Representative fluent in English and spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
14
14
years of professional experience
Work History
Paraprofessional Teacher
San Marcos CISD
04.2020 - Current
- Enhanced student understanding by incorporating visual aids and hands-on
- Promoted collaboration among students by facilitating group projects and encouraging teamwork.
- Evaluated student progress through regular assessments, providing feedback on areas of improvement and celebrating successes.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring confidentiality and compliance with school policies.
- Participated in professional development opportunities to stay current on best practices in education and improve teaching skills.
- Monitored student behavior in various settings such as classrooms, hallways, and lunch areas, reinforcing positive behaviors while addressing negative actions promptly and effectively.
- Implemented behavior management strategies to maintain a positive classroom environment conducive to learning.
- Assisted struggling students through one-on-one tutoring sessions, resulting in improved academic performance.
- Supported lead teachers in developing engaging curriculum materials tailored to students'' unique learning needs.
Part-time Sales Associate/Key Holder
Perfumania
05.2018 - 11.2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Receptionist/Attendance Clerk
Hays CISD
08.2018 - 04.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Reduced incoming call response time by implementing an effective call routing system.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
Paraprofessional Teacher
Ki Charter Academy
01.2010 - 08.2018
- Enhanced student understanding by incorporating visual aids and hands-on activities into lessons.
- Supported lead teachers in developing engaging curriculum materials tailored to students'' unique learning needs.
- Implemented behavior management strategies to maintain a positive classroom environment conducive to learning.
- Assisted struggling students through one-on-one tutoring sessions, resulting in improved academic performance.
- Promoted collaboration among students by facilitating group projects and encouraging teamwork.
- Evaluated student progress through regular assessments, providing feedback on areas of improvement and celebrating successes.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring confidentiality and compliance with school policies.
- Participated in professional development opportunities to stay current on best practices in education and improve teaching skills.
- Provided instructional support to lead teachers during small group activities, enabling differentiated instruction for diverse learners.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
Education
Travel Agent
Penn Foster College
Scottsdale, AZ05.2024
High School Diploma -
San Marcos High School
San Marcos, TX05.1988
Skills
- Professionalism
- Customer Assistance
- Customer Service
- Cash Handling
- Returns Processing
- Cash Register Operation
- Cash Handling and Management
- Customer Relations
- Cash Management
Timeline
Paraprofessional Teacher
San Marcos CISD
04.2020 - Current
Receptionist/Attendance Clerk
Hays CISD
08.2018 - 04.2020
Part-time Sales Associate/Key Holder
Perfumania
05.2018 - 11.2020
Paraprofessional Teacher
Ki Charter Academy
01.2010 - 08.2018
Travel Agent
Penn Foster College
High School Diploma -
San Marcos High School