Dorinda I. Krueger

• Oversee day to day operations in Assisted Living
• Lead staff through opening of a 94 unit Senior Housing building along with a 28 unit expansion
• Gathered and organized information for sale of building in 2017
• Organize home care and dining staff into block scheduling.
• Developed and managed budget from 2016-present.
• Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
• Established new customer service and problem resolution processes to improve client satisfaction rates.
• Exercised appropriate cost control to meet budget restrictions and maximize profitability.
• Aligned department vision, goals and objectives with company strategy to achieve consistently high results.

Good Samaritan Society-West Union

Good Samaritan Society-Postville

Good Samaritan Society-Sherman County

Good Samaritan Society-Larimore

• Actively maintained up-to-date knowledge of applicable state and federal laws and regulations.
• Provided thorough supervision for day-to-day operations of facility in accordance with set policies and procedures.
• Oversaw implemented systems to reduce employee accidents by achieving 55 days of lost time over 6 years.
• Diligently implemented Quality Assurance Performance Improvement (QAPI) system to improve quality of care.
• Expertly planned and implemented short order cooking to provide resident dining choice.
• Eliminated personal alarms on fall risk residents.
• Developed budget with increased profits of 75% of projected revenue from 2006-2014.
• Aided with assistance as dual administrator and consultant reviewing human resource systems.
• Spearheaded implementation of employee engagement program using model for improvement based on MyInnerview Satisfaction Survey results.
• Managed contracts of consultants, managed care payers, hospice providers, Veteran's Administration and additional service providers.
• Maximized operational efficiency by coaching staff on various customer service initiatives.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.