Dedicated Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
5
5
years of professional experience
Work History
Administrative Assistant/Data Entry Processor
Claflin University
Orangeburg, SC
05.2023 - Current
Handled confidential documents in an organized fashion according to established protocol.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Drove customer feedback to deliver information to management for corrective action.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Directed customer communication to appropriate department personnel.
Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Organized both physical and digital files and updated reports to coordinate project materials.
Maintained accurate department and customer records.
Provided secretarial and office management support while building cooperative working relationships.
Responded to customer issues to provide immediate resolution and improve retention.
Owner Operator
MOMS AND POPS POTATO WINGS AND THINGS
Bamberg, SC
03.2021 - 10.2022
Trained new employees to perform duties.
Developed marketing strategies for promotion of the food truck services.
Identified top-selling products and hot ideas to create customer favorites and improve brand identity.
Inspected dining and serving areas for cleanliness and proper setup.
Monitored stock levels of ingredients on a regular basis to ensure adequate supply is available at all times.
Managed online orders and deliveries within designated areas.
Worked well within budget while incorporating high-quality ingredients to improve food quality.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Prioritized service to develop relationships and improve customer regularity.
Trained new employees on proper procedures for handling customers' orders and payment processing.
Paralegal
WILSON LAW GROUP - Bamberg
Bamberg, SC
07.2019 - 07.2022
Created and updated case management and client account databases.
Entered client data into Drop Box to manage records and customer relationships.
Drafted motions, briefs and other legal documents.
Coordinated subpoena services and other support activities for legal office.
Called witnesses to give testimonies during court hearings.
Organized client calendars, prepared mailings and handled high call volumes.
Drafted discovery responses including interrogatories and requests for production of documents.
Organized and prepared case exhibits and evidence for trial.
Proofread documents prior to filing them with courts or submitting them to opposing counsels.
Maintained calendars for upcoming court dates or deadlines related to cases.
Customer Care Center
SOUTH STATE BANK - Orangeburg, SC
Bamberg, SC
Supported sales team members to drive growth and development.
Prevented key account losses by researching discrepancies and correcting problems.
Maintained high levels of professionalism while interacting with customers via phone or email.
Attended regular training sessions on updates and changes within the industry or organization.
Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Assisted customers with navigating the company's website to locate desired information or items for purchase.
Loan Processor
SOUTH STATE BANK - Orangeburg, SC
Orangeburg, SC
Stayed abreast of lending regulations, industry trends and market rates.
Reviewed, corrected or deleted data, verifying customer and account information.
Researched discrepancies between paper and electronic loan files to ensure accuracy of data inputted.
Followed data program techniques and procedures to maintain data entry requirements.
Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
Answered incoming phone calls and directed callers to appropriate departments and personnel.
Proofread and edited documents to correct errors.
Conducted data entry for various financial documents including loan agreements, promissory notes, deeds, and other mortgage documents.
Head Teller / Vault Teller
SOUTH STATE BANK - Orangeburg, SC
Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Reduced errors by double checking transactions.
Received mortgage and other loan payments, verifying payment dates and amounts due.
Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Researched discrepancies between customer balances and bank records for resolution.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
Balanced daily transactions to ensure accuracy of account information.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Customer Service Representative / Bank Teller
SOUTH STATE BANK - Orangeburg, SC
Set up and activated customer accounts.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Exceeded established service goals while leveraging customer service, sales and employee management best practices.
<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting