DORINE GREEN
Bamberg,SC
Summary
Dedicated Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
5
5
years of professional experience
Work History
Administrative Assistant/Data Entry Processor
Claflin University
Orangeburg, SC
05.2023 - Current
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Drove customer feedback to deliver information to management for corrective action.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Directed customer communication to appropriate department personnel.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Maintained accurate department and customer records.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded to customer issues to provide immediate resolution and improve retention.
Owner Operator
MOMS AND POPS POTATO WINGS AND THINGS
Bamberg, SC
03.2021 - 10.2022
- Trained new employees to perform duties.
- Developed marketing strategies for promotion of the food truck services.
- Identified top-selling products and hot ideas to create customer favorites and improve brand identity.
- Inspected dining and serving areas for cleanliness and proper setup.
- Monitored stock levels of ingredients on a regular basis to ensure adequate supply is available at all times.
- Managed online orders and deliveries within designated areas.
- Worked well within budget while incorporating high-quality ingredients to improve food quality.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prioritized service to develop relationships and improve customer regularity.
- Trained new employees on proper procedures for handling customers' orders and payment processing.
Paralegal
WILSON LAW GROUP - Bamberg
Bamberg, SC
07.2019 - 07.2022
- Created and updated case management and client account databases.
- Entered client data into Drop Box to manage records and customer relationships.
- Drafted motions, briefs and other legal documents.
- Coordinated subpoena services and other support activities for legal office.
- Called witnesses to give testimonies during court hearings.
- Organized client calendars, prepared mailings and handled high call volumes.
- Drafted discovery responses including interrogatories and requests for production of documents.
- Organized and prepared case exhibits and evidence for trial.
- Proofread documents prior to filing them with courts or submitting them to opposing counsels.
- Maintained calendars for upcoming court dates or deadlines related to cases.
Customer Care Center
SOUTH STATE BANK - Orangeburg, SC
Bamberg, SC
- Supported sales team members to drive growth and development.
- Prevented key account losses by researching discrepancies and correcting problems.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Attended regular training sessions on updates and changes within the industry or organization.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Loan Processor
SOUTH STATE BANK - Orangeburg, SC
Orangeburg, SC
- Stayed abreast of lending regulations, industry trends and market rates.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Researched discrepancies between paper and electronic loan files to ensure accuracy of data inputted.
- Followed data program techniques and procedures to maintain data entry requirements.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Proofread and edited documents to correct errors.
- Conducted data entry for various financial documents including loan agreements, promissory notes, deeds, and other mortgage documents.
Head Teller / Vault Teller
SOUTH STATE BANK - Orangeburg, SC
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Reduced errors by double checking transactions.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Researched discrepancies between customer balances and bank records for resolution.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Balanced daily transactions to ensure accuracy of account information.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Customer Service Representative / Bank Teller
SOUTH STATE BANK - Orangeburg, SC
- Set up and activated customer accounts.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
Early Childhood Development Education -
Denmark Technical College
Business Management -
Denmark Technical College
Elementary Education -
Voorhees College
Safeserve Certificate (Manager)
Skills
- Microsoft Office Suite Proficient
- Data Entry Accuracy
- Strong Verbal and Written Communication
- Mail Handling
- Filing
- Minute Taking
- Memo Preparation
- Clerical Support
- Bookkeeping
- Office Administration
- Research
- Scheduling
- Meeting Planning
- Appointment Scheduling
- Calendar Management
- Customer Service
- Multi-Task Management
- Self-Starter
- Microsoft Outlook
- Strong Interpersonal Skills
- Microsoft PowerPoint
- Calendaring
Timeline
Administrative Assistant/Data Entry Processor
Claflin University
05.2023 - Current
Owner Operator
MOMS AND POPS POTATO WINGS AND THINGS
03.2021 - 10.2022
Paralegal
WILSON LAW GROUP - Bamberg
07.2019 - 07.2022
Customer Care Center
SOUTH STATE BANK - Orangeburg, SC
Loan Processor
SOUTH STATE BANK - Orangeburg, SC
Head Teller / Vault Teller
SOUTH STATE BANK - Orangeburg, SC
Customer Service Representative / Bank Teller
SOUTH STATE BANK - Orangeburg, SC
Early Childhood Development Education -
Denmark Technical College
Business Management -
Denmark Technical College
Elementary Education -
Voorhees College
Safeserve Certificate (Manager)
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