DORINE HAYNES
Renton,WA
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Excelling in operations management and customer service. Enhanced billing processes, improving accuracy and compliance. Skilled in staff management and organizational efficiency, fostering a collaborative environment that drives team success and operational excellence.
Overview
11
11
years of professional experience
Work History
Office Manager
Serenity Therapeutic Center
10.2022 - 09.2025
- Assisted with daily office operations, ensuring smooth workflow and efficient task completion.
- Supported team communication by organizing meetings, preparing agendas, and taking minutes.
- Managed office supplies inventory, facilitating timely replenishment to maintain operational efficiency.
- Coordinated incoming correspondence and routed to appropriate team members for prompt response.
Medical Billing Manager
Second Chances Behavioral Health
05.2019 - 10.2022
- Oversaw billing operations, ensuring compliance with healthcare regulations and standards.
- Implemented process improvements, enhancing efficiency in claims submissions and collections.
- Trained and mentored staff on billing procedures and software usage to boost productivity.
- Analyzed billing data to identify trends, improving accuracy in financial reporting.
General Manager
Legacy Learning Center
03.2015 - 09.2019
- Led operational strategy to enhance efficiency across multiple departments.
- Developed and implemented performance metrics to drive accountability within teams.
- Streamlined processes, resulting in improved workflow and reduced downtime.
- Mentored management team, fostering leadership skills and promoting professional growth.
Education
Associate of Arts - Psychology
College of Southern Nevada
Las Vegas, NV05-2024
No Degree - Massage Therapy
North West Career College
Las Vegas, NV05-2024
No Degree - Advanced Esthetician
G Skin And Beauty
Henderson, NV12-2022
No Degree - Medical Billing And Coding
North West Career College
Las Vegas, NV11-2015
No Degree - Medical Assistant
North West Career College
Las Vegas, NV07-2014
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Payroll and budgeting
- Bookkeeping
- Relationship building
- Staff management
- Operations management
Timeline
Office Manager
Serenity Therapeutic Center
10.2022 - 09.2025
Medical Billing Manager
Second Chances Behavioral Health
05.2019 - 10.2022
General Manager
Legacy Learning Center
03.2015 - 09.2019
Associate of Arts - Psychology
College of Southern Nevada
No Degree - Massage Therapy
North West Career College
No Degree - Advanced Esthetician
G Skin And Beauty
No Degree - Medical Billing And Coding
North West Career College
No Degree - Medical Assistant
North West Career College
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