Doris Alicea
Business Property Manager
St. Cloud,FL
Summary
Accomplished and award-winning Property Business Manager with over 12 years of experience in the industry, managing leasing properties (up to 564 units) in the Orlando area, renowned for driving exceptional occupancy rates and fostering strong vendor relationships to optimize costs. Bilingual and highly dedicated, I am seeking to leverage my track record of success and passion for excellence in a challenging and dynamic role. One who excels at prioritizing, performing multiple tasks simultaneously, and following through to achieve competition of tasks and related goals. Strong business acumen including analytical and leadership skills, professional style and presence, and the ability to interact with all managerial structure levels. Recognized as an innovative leader capable of managing different structured teams with the ability to implement new processes and workflow improvements.
Overview
11
11
years of professional experience
Work History
Business Manager
Fore Property
01.2023 - Current
- Successfully increased occupancy rates from 82% to 96% within a remarkable time limit of less than four months, utilizing innovative marketing strategies and customer-centric approaches
- Managed a multi-million dollar portfolio, consistently demonstrating ability to manage budgets effectively
- By leveraging with vendors, I successfully negotiated lower rates, resulting in significant cost savings for the company
- My proactive approach ensured we remained within budget while maintaining high-quality services
- Cultivated, maintained excellent communication and strong relationships with vendors, negotiating lower rates with favorable terms and conditions, resulting in significant cost savings for the company
- Kept a proactive approach to remain within budget while maintaining high-quality services
- Led a cohesive and motivated team, fostering a culture of collaboration, excellence, and continuous improvement
- Developed and executed strategic business plans to drive revenue growth, consistently surpassing annual targets and earning accolades for outstanding performance
- Demonstrated exceptional critical thinking skills and an initiative-taking approach to addressing challenges, ensuring smooth operations and high levels of customer satisfaction
Property Manager
Bainbridge
01.2021 - 01.2023
- Maintained the integrity of the property assets
- Prepared monthly financial accounting, reporting, and explanation of variances, demonstrating compliance with set budgets
- Reduce property delinquencies by 71%
- Maintain a high occupation level
- Responsible for on-site personnel hiring, supervising, developing, training, and job termination
- Ensuring compliance by on-site personnel with the appropriate policies and procedures
- Responsible for obtaining within set budgets, suppliers, vendors, and professionals servicing for the maintenance of the property
- Built relationships within the company, with other departments including but limited to accounting, acquisitions, and data processing units
- Indirect supervision of maintenance staff, including maintenance supervisor and all contract workers
- Regularly inspected grounds, all common areas and perform a quarterly walkthrough with company owners
- Implemented rent collection policies, trash violations fees and implementation of other collection programs
- Communicated all property difficulties, providing recommendations to Regional Manager
- Worked with outside entities regarding legal and other matters
Property Assistance Manager
GreyStar
01.2020 - 01.2021
- Perform daily managerial responsibilities with the ability to function in a fast-paced work environment
- Assists in managing all aspects of a building's occupancy and maintenance
- Collaborates with property management team to produce advertising materials
- Communicates with tenants regarding property-related issues
- Coordinates with tenants and third parties
Leasing Manager
GreyStar
01.2016 - 01.2020
- Prepare and market site properties converting lead into leases
- First to interact with all prospect leads, residents, vendors and visitors providing superior customer service
- Initiate and process applications for prospect applicants to obtain background data contacting references sources to determine qualification
- Work under Fair Housing compliance as a forefront for performance of the position
- Review day to day property market status and visit or analyze competing local leasing competitors to evaluate rental living spaces and amenities
- Coordinate with the property maintenance group and office personnel to ensure residences were processed and made move-in ready
- Work with correspondence escalated from tenants, including noise complaints and reply to rent payment delinquencies
- Based on applications determine the needs, living standards and economic leasing viability for each applicant
- Provide walkthrough of the property while explaining amenities to prospective tenants
- Provide information on all aspects of properties, amenities, activities, surrounding schools and commercial businesses
Sales Manager
Samsung Experience Store
01.2014 - 01.2016
- Managed local stores, hired, and trained all sales staff
- Led sales calls with team members to establish sales and customer retention goals
- Monitored customer preferences to determine focus of sales efforts
- Shared product knowledge with customers while making personal recommendations
- Worked as a team member to provide the highest level of service to customers
- Maintained friendly and professional customer interactions
Education
Communications - English, and Journalism
University of Sacred Heart (Universidad del Sagrado Corazon)
Skills
Leasing supervisory experience
Operations management
Yardi
Onesite
CRM
YieldStar
Key Track
Active Building
Blue Moon
Leasing knowledge
Market knowledge
People skills
Problem solving
Office management
Tenant relations
Vendor relations
Strategic planning
Detail-oriented
Multi-tasking
Sales
English proficiency
Spanish proficiency
Team building and leadership
Accomplishments
- Nominated for Property Manager of the year at the Golden Keys Award - 2023
- Nominated for Maintenance Team of the Year Golden Keys Award - 2022
- Nominated for Golden Keys Award 2019.
- "Top Leasing Agent of the Year" 2018.
- "Top Leasing Agent of the Year" in 2017.
- "Top Assistant Sales Manager of the Year" in 2016.
- Promoted to Assistant Sales Manager after 2 months in the key holder position.
- Developed highly effective sales training strategies as Sales Manager of a 10-person team.
- Received a merit raise for strong diligence, exemplary customer service and team-player attitude.
Timeline
Business Manager
Fore Property
01.2023 - Current
Property Manager
Bainbridge
01.2021 - 01.2023
Property Assistance Manager
GreyStar
01.2020 - 01.2021
Leasing Manager
GreyStar
01.2016 - 01.2020
Sales Manager
Samsung Experience Store
01.2014 - 01.2016
Communications - English, and Journalism
University of Sacred Heart (Universidad del Sagrado Corazon)