Doris Annie
Susanville,CA
Summary
Proven leader in the hospitality and childcare sectors, adept at staff supervision and business planning. At Crossroads Restaurant and as a self-employed entrepreneur, I enhanced customer engagement and optimized operations, leading to significant improvements in service delivery and cost management. Skilled in menu development and fostering team collaboration, I consistently achieve high levels of customer satisfaction and repeat business.
Overview
11
11
years of professional experience
Work History
Restaurant Owner
Myself
03.1989 - 01.1993
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Recruited, hired, and trained talented staff to fill vacancies.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Supervised daily activities of restaurant and 3 employees.
Home Daycare Owner
Myself
02.1986 - 10.1989
- Cultivated strong relationships with parents to establish trust and open communication regarding their child''s progress.
- Organized field trips to enhance cultural awareness and provide diverse learning experiences outside the home setting.
- Established a consistent daily routine that balanced structured activities with free play time for optimal child development.
- Enhanced children''s development by implementing age-appropriate activities and educational programs.
- Adapted the learning environment to accommodate children with special needs or disabilities ensuring inclusivity for all participants.
- Implemented effective behavior management strategies to create a positive and respectful atmosphere conducive to learning and growth.
- Maintained compliance with local licensing regulations by regularly updating documentation, attending workshops, and undergoing inspections as required.
- Provided nutritious meals and snacks while accommodating any dietary restrictions or allergies for each child in care.
- Fostered positive social interactions among children by encouraging group play and teaching conflict resolution strategies.
Dish Washer, Prep Cook, Cook, Waitress, Bartender,
Crossroads Resturtant
05.1982 - 09.1986
- Maintained clean and hazard-free work areas.
- Kept equipment in good working order and properly stored between jobs.
- Supported team members in daily operations, fostering a collaborative work environment that improved overall performance.
Education
Associate of Arts - Child Development/Bussiness
Lassen Community College
Susanville, CA06.2014
High School Diploma -
Westwood High School
Westwood, CA06.1982
Skills
- Menu development
- Staff Supervision
- Business Planning
- Customer Engagement
- Small business operations
- Staff Leadership
- Food presentation
- Vendor Relations
- Inventory Management
- Staff Management
Timeline
Restaurant Owner
Myself
03.1989 - 01.1993
Home Daycare Owner
Myself
02.1986 - 10.1989
Dish Washer, Prep Cook, Cook, Waitress, Bartender,
Crossroads Resturtant
05.1982 - 09.1986
Associate of Arts - Child Development/Bussiness
Lassen Community College
High School Diploma -
Westwood High School