Doris Arbaiza
Hollywood,FL
Summary
Driven and detail-oriented professional with extensive experience in the food service industry, notably at Red Lobster Restaurant. Excelled in food preparation and customer service, enhancing guest satisfaction and repeat business. Demonstrated expertise in food safety and menu memorization, coupled with a commitment to maintaining high-quality standards and efficiency in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Deli Clerk
Publix
07.2024 - Current
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Deli Clerk, Busser, Pre Cook
Too Jays Restaurant
03.2024 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Pre-Cook, Alley Coordinator, Baker, Hostess
Red Lobster Restaurant
11.2005 - 05.2022
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Education
High School Diploma -
Bartolome Herrera
Peru12.1983
Skills
- Menu Memorization
- Product Recommendations
- Beverage Preparation
- Food Running
- Food Preparation
- Customer Service
- Equipment safety
- Food safety knowledge
- Honesty and Integrity
Languages
Spanish
Native or Bilingual
Timeline
Deli Clerk
Publix
07.2024 - Current
Deli Clerk, Busser, Pre Cook
Too Jays Restaurant
03.2024 - Current
Pre-Cook, Alley Coordinator, Baker, Hostess
Red Lobster Restaurant
11.2005 - 05.2022
High School Diploma -
Bartolome Herrera