Doris Asadu-Robinson
Fredericksburg,VA
Summary
I'm a dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support Issues. My experience in the service industry has taught me creative and effective customer service skills.
I have assisted many types of customers in many different settings and have promoted growth. Organized Appointment Coordinator known for maintaining high productivity and efficiently completing tasks. Skilled in schedule management, customer service, and communication technology. Excel at time management, problem-solving, and adaptability, ensuring smooth operations in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Veteran Appointment Coordinator
Revelations Counseling & Consulting
Fredericksburg, VA
10.2023 - Current
- Ensured that all necessary paperwork was completed prior to scheduled appointments.
- Responded promptly to any changes or cancellations of existing appointments.
- Coordinated and scheduled patient appointments with physicians and other healthcare providers.
- Assisted in resolving conflicting schedules or double bookings.
- Answered transferred phone calls from inbound in regards to Veterans' appointments, emails, and other inquiries from patients regarding appointment scheduling.
- Adhered strictly to HIPAA guidelines when handling confidential health information.
- Scheduled and confirmed appointments.
- Contacted referring physicians offices as needed to obtain additional information about referred patients' needs.
- Performed follow-up calls after each appointment to ensure satisfaction with services provided.
- Provided general clerical support such as filing, faxing, copying documents.
- Confirmed with customers about appointments and rescheduled missed appointments.
Customer Service Representative
Century21 NewMillennium/United Real Estate Premier
Fredericksburg , VA
02.2021 - Current
- As a Real Estate Agent and customer service representative, I help clients purchase, rent, or sell properties.
- I advise clients about market conditions.
- Conduct walkthroughs, provide guidance and assistance through the process of buying, selling, or leasing properties.
- Having access to lockbox using code or bluetooth and being able to use the MLS (Multiple Listing Service) to schedule a showing.
- Writing contracts, driving to show houses, rentals, and land to my clients.
- Knowledge using CMA (Comparative Market Analysis) which I use to help clients determine the value of a home.
- Answered incoming calls and emails, providing frontline customer support or assistance with the buying, selling and leasing process.
Customer Service Representative
The Bowen Group
Chantilly, VA
01.2023 - 10.2023
- Current Government Clearance
- Promote high satisfaction by resolving problems of Veterans and callers with knowledgeable and friendly service.
- Answered incoming calls and providing frontline customer support or assistance with making concerns, complaints to get Veterans and their families issues resolved.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Verifying and inputting Callers and Veterans information and routing them to the right department.
- Resolving and helping Veterans and their families with empathy and respectfulness.
- Provide outstanding service to new and long-standing Veterans by attending closely to concerns and developing solutions.
- De-escalating problems, concerns and maintaining calm, friendly demeanor.
- Helps Veterans and their families set up and activate their VA online accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Warehouse Lead/Material Handler
Mckesson Pharmaceutical Distribution
Ruther Glen, VA
07.2014 - 05.2021
- Used computer and company software to enter shipment and inventory records.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Assembled customer orders from stock and staged completed orders on pallets or shelves.
- Maintained inventory records with timely updates.
- Protected company inventory by maintaining and organizing storage areas.
- Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
- Led and complied with safety and wellbeing efforts on assigned shift.
- Removed damaged products from outgoing shipments during final inspections.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Palletized boxes to increase movement and shipment efficiency.
- Scanned products to provide accurate tracking using Accumax(RF) unit and warehouse management system.
- Collaborated with internal teams to fix order discrepancies, locate missing materials and report damaged products.
- Verified accurate quantities and quality of incoming deliveries.
- Performed inventory control using computerized tools, physical counts and cycle counts and kept quality standards high for audits.
- Met or exceeded target for on-time customer shipments.
- Packaged product using optimum packing materials and methods to reduce damage in transit.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Phlebotomy Technician -
Vital Phlebotomy Institute
Fredericksburg, VA07.2022
High School Diploma -
St Francis Xavier High School
Ghana, Accra09.2008
Skills
- Positive Personality
- Responding to Difficult Customers
- Customer Service
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Customer Retention Strategies
- Understanding Customer Needs
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Call Documentation
- De-escalation Techniques
- Transaction Processing
- Verbal and Written Communication
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Adaptive Team Player
- Department of Veterans Affairs Regulations
- Knowledge
- Problem-Solving Abilities
- Call Center Operations
- Customer Relations
- High-Energy Attitude
- Courteous Demeanor
- Empathy
- Respectful and Kind
- Appointment Scheduler
Timeline
Veteran Appointment Coordinator
Revelations Counseling & Consulting
10.2023 - Current
Customer Service Representative
The Bowen Group
01.2023 - 10.2023
Customer Service Representative
Century21 NewMillennium/United Real Estate Premier
02.2021 - Current
Warehouse Lead/Material Handler
Mckesson Pharmaceutical Distribution
07.2014 - 05.2021
Phlebotomy Technician -
Vital Phlebotomy Institute
High School Diploma -
St Francis Xavier High School
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