Doris Avila

-Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs

-Answered customer requests with information about product availability, shipping information and status updates.

-Utilized various software systems to facilitate movement, planning, and scheduling.

-Reported delays, accidents or other traffic and transportation situations.

-Investigated and resolved customer and vendor issues to retain business.

-Trained employees on triaging and dispatching procedures to properly handle daily calls.

-Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule delivery dates.

-Supported customers reactively by creating, confirming, revising and canceling reservations to meet changing needs.

-Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.

-De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

-Prepared packages for shipment by generating invoices and setting up courier deliveries.

-Maintained inventory in administrative building supply closet to prevent shortages of supplies.

-Organized and maintained filing and document management systems by coordinating, archiving and purging files.

-Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.

-Tracked timely receipt of invoices, monitored and identified late invoices and contacted vendors to obtain tardy invoices.

-Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.

-Assisted in organizing new hire orientations and onsite hiring events.

-Processed all onboarding paperwork for new hires and rehires.

-Prepared employees for assignments by establishing and conducting orientation and training programs.

-Understand completely all policies, procedures, standards, guidelines, and training programs.
- Supervise daily operations in the receiving/shipping departments of up to 10 employees
- Member of the Safety Committee and Reconciliation Department where “Near Missed Accidents”, “Accident in the workplace”, “Sexual Harrasment Claims” are logged in and kept in record.
- Document all incoming shipments with corresponding paperwork.
- Conduct safety meetings with employees in my department to ensure Safety is always first during daily workplace operations
- Work with Excel sheets to keep inventory up to date
- Approving payroll timesheets for all employees
- Taking disciplinary action towards employees who fail to comply with company policies and procedures
- Attending corporate meetings on the daily to discuss concerns/problems in every department

-Oversaw multiple accounts and worked diligently to meet and exceed performance goals.

-De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.

-Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.

-Communicated with customers to assist with order placement and offer updates on status and shipping.

-Informed customers of shipping dates and tracking and order information.

-Created packing slips and invoices for outgoing shipments with job-related software.

• Generated reports detailing progress made on specific assignments or tasks.
• Attended weekly staff meetings to discuss current issues affecting the department.
• Coordinated employee training programs related to productivity improvement initiatives.
• Maintained inventory of office supplies by ordering materials as needed.
• Provided technical support to staff members using computers or other electronic devices.
• Resolved customer complaints regarding products or services offered by the company.
• Ensured compliance with safety regulations within the workplace environment.
• Monitored and evaluated office operations to ensure accuracy and efficiency.
• Ensured that daily dispatch operations ran smoothly and efficiently.
• Collaborated with management to determine staffing needs for optimal coverage levels.
• Analyzed data to identify trends in call patterns or service issues.
• Implemented strategies for improved route optimization across all areas of operation.
• Supervised driver dispatching, route planning, and vehicle tracking for driving team.