Doris Bailey
Avon, NC,NC
Summary
Proven track record in enhancing customer satisfaction and sales at Dollar Tree Stores, leveraging exceptional customer service and inventory management skills. Adept at fostering client relationships and excelling in fast-paced environments. Increased cleanliness ratings significantly through meticulous attention to detail and efficient time management.
Overview
15
15
years of professional experience
Work History
Sales Associate, Stocker, Unloading Truck, Inventory
Dollar Tree Stores
05.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Housekeeping Cleaner, Property Management
Self Employed
03.2020 - 04.2023
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
Housekeeping Cleaner
Midgett Realty
04.2013 - 09.2017
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
Manager
Uglie Mugs
04.2009 - 06.2012
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Education
Basic College Courses
Cape Fear Community College
WilmingtonHigh School Diploma -
Cape Hatteras Secondary School
Buxton06.2003
Skills
- Customer Service
- Multi-tasking strength
- Problem-solving skills
- Time Management
- Teamwork and Collaboration
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Goal-Oriented
- Cash Handling
- Money Handling
- Outgoing Personality
- Relationship Building
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Cash Handling Accuracy
- Client Service
- Store Opening and Closing
- Product Sales
- Sales expertise
- Merchandise Display
- Customer Assistance
- Organization
- Inventory and Stocking
- Store Organization
- Sales floor organization
Timeline
Sales Associate, Stocker, Unloading Truck, Inventory
Dollar Tree Stores
05.2023 - Current
Housekeeping Cleaner, Property Management
Self Employed
03.2020 - 04.2023
Housekeeping Cleaner
Midgett Realty
04.2013 - 09.2017
Manager
Uglie Mugs
04.2009 - 06.2012
Basic College Courses
Cape Fear Community College
High School Diploma -
Cape Hatteras Secondary School
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