Doris Barbera
Mohegan Lake,NY
Summary
Proven track record at Bank of New York/Chase, enhancing office efficiency and confidentiality. Excelled in spreadsheet creation and customer service, significantly boosting team productivity and client satisfaction. Demonstrated expertise in office management and administrative support, ensuring seamless operations and effective communication.
Overview
30
30
years of professional experience
Work History
Executive Administrative Assistant
Bank of New York/Chase
05.1998 - 05.2009
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Answered high volume of phone calls and email inquiries.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Administrative Assistant
Bank of New York
02.1985 - 02.1998
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Teller/Teller Manager
Bank of New York
Thornwood, NY, New York
09.1979 - 09.1984
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
Education
GED -
Lakeland High School
Shrub Oak, NYSkills
- Expense Reporting
- Customer Service
- Office Management
- Information confidentiality
- Spreadsheet tracking
- Spreadsheet Creation
Timeline
Executive Administrative Assistant
Bank of New York/Chase
05.1998 - 05.2009
Administrative Assistant
Bank of New York
02.1985 - 02.1998
Teller/Teller Manager
Bank of New York
09.1979 - 09.1984
GED -
Lakeland High School