Summary
Overview
Work History
Education
Skills
Timeline
Generic

Doris Becknell

Lewisville,TX

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Hampton Inn & Suites By Hilton
Lewisville, TX
03.2022 - Current
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Front Desk Agent

Marriott
Gainesville, TX76240
01.2020 - 01.2022
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Manager on Duty

Winston Hospitality
Thackerville, OK
11.2018 - 09.2021
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Initiated plans to improve customer relations, quality standards and service efficiency.

Education

Bachelor of Science - Psychology

Navarro College
Corsicana, TX
05.2012

Skills

  • Teambuilding
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Excellent Communication
  • Problem-Solving
  • Good Telephone Etiquette

Timeline

Front Desk Agent

Hampton Inn & Suites By Hilton
03.2022 - Current

Front Desk Agent

Marriott
01.2020 - 01.2022

Manager on Duty

Winston Hospitality
11.2018 - 09.2021

Bachelor of Science - Psychology

Navarro College

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Doris Becknell