Doris Brown
Columbus,MS
Summary
Dynamic General Manager with comprehensive experience in budget management, employee oversight, and contract negotiations. Expert in developing strategies to boost sales, fostering client relationships, and ensuring quality assurance. Proven track record in team leadership, operational efficiency, and delivering high-quality results across diverse roles. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Slim Chickens
2023.03 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Account Manager
1st Heritage Credit
2021.06 - 2023.08
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Enhanced client engagement through regular newsletters and updates on product developments and industry news.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Recorded accurate and efficient records in customer database.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to event marketing, sales and brand promotion.
- Attended monthly sales meetings and quarterly sales trainings.
Quality Assurance Analyst
PECO
2022.08 - 2023.03
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
- Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
- Maintained up-to-date knowledge of industry standards and regulatory requirements to ensure company compliance.
- Provided technical support to production personnel.
- Assisted in developing inspection and testing protocols.
- Weighed products prior to shipment to confirm accuracy.
- Updated quality control records and reports.
- Examined products for imperfections and defects.
- Monitored product quality at all stages of production process.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
Sewer
Style Line
2018.08 - 2022.06
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Reduced blockages and overflows by promptly addressing reported issues and conducting thorough investigations.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
- Maintained accurate records of work performed, materials used, and time spent on tasks, contributing to efficient resource allocation.
- Improved sewer performance by cleaning and clearing debris from lines using specialized tools and equipment.
- Delivered high-quality results under tight deadlines through effective prioritization of urgent tasks and efficient workflow management.
- Established a reputation as a reliable, knowledgeable, and professional resource within the organization by consistently delivering high-quality results on time and within budget.
- Maintained embroidery machine by threading needles with appropriate thread colors and replacing needles when necessary.
- Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
- Provided a positive community presence by addressing concerns related to odor control, noise reduction, and visual aesthetics around sewer facilities.
Security Guard
JTB
2016.10 - 2018.07
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Conducted safety audits, identifying and mitigating potential hazards to prevent accidents.
- Streamlined visitor check-in processes, enhancing efficiency of entry protocols.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Investigated suspicious activities and persons to maintain security of premises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Examined doors, windows and gates to verify security.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
- Provided detailed incident reports, streamlining communication with law enforcement and management.
Sales Associate
AutoZone
2015.07 - 2018.01
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Education
GED -
Icc
Tupelo, MS05.2003
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Efficient multi-tasker
- Training and coaching
- Time Management
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Relationship Building
- Staff Training
- Inventory Control
- Employee Scheduling
- Verbal and written communication
Certification
ServSafe Certified
Timeline
General Manager
Slim Chickens
2023.03 - Current
Quality Assurance Analyst
PECO
2022.08 - 2023.03
Account Manager
1st Heritage Credit
2021.06 - 2023.08
Sewer
Style Line
2018.08 - 2022.06
Security Guard
JTB
2016.10 - 2018.07
Sales Associate
AutoZone
2015.07 - 2018.01
GED -
Icc
ServSafe Certified
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