Doris Bryant
Fairfax,VA
Overview
11
11
years of professional experience
Work History
Patient Coordinator Supervisor
Fairfax Radiology Center
07.2023 - Current
- Monitors individual and team progress while developing competency to achieve goals and priorities
- Manages completion of work assignments based on priority by dividing assignments into phases with projected due dates
- Coaches staff to be proactive in identifying problems, developing solutions and/or recommendations to effectively solve problems
- Motivates and mentor staff while promoting a positive working environment within the practice
- Identifying areas of developmental needs of team members and implementing plans to train and develop to meet and achieve goals
- Educates and trains front desk staff regarding insurance verification, registration, collecting co-pays and balances while monitoring performance of front-end policies and procedures
- Must operate computerized programs and databases to enter, modify, and retrieve sensitive information/data into or from the electronic health record application(s); i.e
- Scheduling systems, registration systems, and reporting systems using EPIC
- Verifies all patient information for accuracy and completeness (demographic, insurance, emergency contacts, and eligibility)
- Responsible for collecting patient information, obtaining current insurance information, and verifying insurance coverage
- Enters Medicare, Medicaid, and private/commercial insurance into electronic records system
- Responsible for scheduling, canceling, and rescheduling patient appointments in their appropriate time slots while demonstrating excellent customer service skills helping to resolve patient issues in a prompt, professional and timely manner
- Document pre-certification numbers as needed in the electronic health records applications and designated areas so that the information is easily accessible to other departments
- Maintains current knowledge and implements the Privacy Act, Health Insurance Portability and Accountability Act (HIPPA), and other applicable patient confidentiality rules and regulations
- Communicates effectively with patients and staff via email, Microsoft teams, Epic messenger, faxes and phone
- Use strong interpersonal/human relationship skills to provide exceptional customer service with patients and co-workers
Patient Care Representative (PRN)
Virginia Hospital Center
09.2021 - Current
- Greets all patients in a courteous, professional manner
- Obtains and accurately enters patient information into registration system
- Provides registration face sheet to patients to review; make changes as necessary in the registration system
- Efficiently and correctly schedules patient appointments according to departmental procedure
- Handles multiple telephone lines with high call volumes
- Screens and routes all call appropriately
- Files correspondence promptly in patient charts when returned from clinician or manager
- Coordinates insurance verifications and preauthorization
- Provided assistance when needed to physicians and clinical staff
Patient Access Specialist
AstraZeneca Pharmaceutical
06.2022 - 07.2023
- Manage day to day activities of patient and health care provider support requests and deliverables across multiple communication channels i.e
- Phone, Fax, Chat, Email, etc
- Ensure all support requested is captured within the Case Management system
- Ensure timely processing and resolution of cases
- Escalate complex cases, when appropriate
- Coordinate all appropriate aspects of patient case management through to completion, using effective interpersonal skills to manage interactions
- Educate Health Care Providers and patients on available access programs
- Communicate effectively with payers, pharmacies, third party administrators and other departments
- Perform in-depth research into patient's medication coverage (may include benefit investigation/prior authorization/appeals and available support programs)
- Educate offices on Access Services programs and referral process to ensure timely case processing
- Ability to drive projects and cases to completion, self-directed, excellent verbal and written communication skills
- Proficient competency using Word, Excel and PowerPoint
- Analytical thinking, problem solving and ability to multitask and manage multiple parallel projects
Physician Office Team Lead
Inova Cardiac and Vascular Surgeons
10.2019 - 02.2022
- Coordinates coverage and workflow for front office staff to ensure smooth operations for all offices within the practice
- Coordinates Providers schedules while monitoring patient volumes and accuracy of patient scheduling to ensure patient satisfaction
- Collaborates with Physician Office Manager in the areas of recruitment, orientation, discipline and evaluation of all office team members
- Educates and trains front desk staff regarding insurance verification, registration, collecting co-pays and balances while monitoring performance of front-end policies and procedures
- Monitors individual and team progress while developing competency to achieve goals and priorities
- Manages completion of work assignments based on priority by dividing assignments into phases with projected due dates
- Coaches staff to be proactive in identifying problems, developing solutions and/or recommendations to effectively solve problems
- Motivates and mentor staff while promoting a positive working environment within the practice
- Identifying areas of developmental needs of team members and implementing plans to train and develop to meet and achieve goals
- Demonstrates problem resolution skills to provide improvement in work processes and workflow
- Monitors front end Revenue Cycle functions with all relevant contractual/third party payers in Collaboration with Physician Billing Manager to ensure compliance with sound accounting practices
- Collaborates with Physician Managers, Clinical Managers, and Billing Manager to solve cross departmental issues and conflicts
Office Coordinator
University Radiology
11.2014 - 08.2019
- Coordinated and assisted the front desk in scheduling, greeting patients, answering phones and registration
- Scheduled appointments for Radiology and Interventional Vascular Radiology Departments
- Responsible for obtaining authorization and supporting patients with billing inquiries
- Maintained all inventory and ordered supplies for the front-end office
- Worked closely with technology staff to ensure smooth workflow for patient care
- Supported VP and Associate Director of Operations to ensure Departmental policies and Compliance Plans are maintained
- Advised and educated patients regarding radiology exams, surgical procedures as well as pre and post instructions
Unit Representative/Intake Representative
Atlantic Home Care and Hospice
11.2013 - 11.2014
- Prepared and maintained nurses’ weekly schedules electronically
- Assigned scheduled visits to appropriate staff including weekend schedule
- Communicated effectively with patients to confirm visits when needed
- Received and triaged phone calls for nursing staff and other team members
- Managed various reports with appropriate follow up to Clinical Coordinator and Manager
- Submitted patient insurance information for authorization for homecare
- Documented all communications in note section of computer
Education
Associate Science Degree -
State University of New York at Farmingdale
Skills
- Microsoft Office
- Excel
- EPIC
- Decision making
- Problem solving
- Analytical thinking
Timeline
Patient Coordinator Supervisor
Fairfax Radiology Center
07.2023 - Current
Patient Access Specialist
AstraZeneca Pharmaceutical
06.2022 - 07.2023
Patient Care Representative (PRN)
Virginia Hospital Center
09.2021 - Current
Physician Office Team Lead
Inova Cardiac and Vascular Surgeons
10.2019 - 02.2022
Office Coordinator
University Radiology
11.2014 - 08.2019
Unit Representative/Intake Representative
Atlantic Home Care and Hospice
11.2013 - 11.2014
Associate Science Degree -
State University of New York at Farmingdale
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