Summary
Overview
Work History
Education
Skills
Love camping and spending time with my family
Timeline
SoftwareDeveloper

Doris Carter

Supervisor
Monroe,NC

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

21
21
years of professional experience

Work History

Supervisor

Lidl US
Charlotte, NC
08.2018 - Current
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Worked with management team to implement proper division of responsibilities.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Introduced team contests and goals to enhance productivity and improve employee morale

Front Desk

Hancock Agency
Albemarle, NC
01.2014 - 07.2018
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Responded to customer requests for products, services and company information.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Transcribed phone messages and relayed to appropriate personnel
  • Monitored office supplies by checking inventory and placing orders
  • Task oriented

Sales Associate

Simpson Produce
Indian Trail, NC
07.2005 - 06.2018
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Engaged with customers to effectively build rapport and lasting relationships
  • Prepared merchandise for sales floor by pricing or tagging
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Tracked stock using company inventory management software
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
  • Worked alongside retail representatives to enhance product presentations and advertising collateral
  • Supported loss prevention goals by monitoring shopper behavior
  • Used consultative sales approach to understand customer needs and recommend relevant offering
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

High School Diploma -

John Adams High School
Miami Beach, FL
04.2005

Skills

  • Training and mentoring
  • Exceptional interpersonal communication
  • Customer-focused
  • Customer Relations
  • Answer phone in professional manner
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Patient and Empathetic
  • Calm and Professional Under Pressure

Love camping and spending time with my family

I love camping with my family, We have fun exploring nature and relaxing. Beach, Mountains, and in between. As long as we are together we have fun.

Timeline

Supervisor

Lidl US
08.2018 - Current

Front Desk

Hancock Agency
01.2014 - 07.2018

Sales Associate

Simpson Produce
07.2005 - 06.2018

High School Diploma -

John Adams High School

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