Doris Clancy
Quincy,MA
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Administrator
South Shore Health
12.1999 - 06.2022
- Information Systems / Customer Contact Center: Entered and maintained all records for all employee's and physicians in company databases also set up physicians and employees with pagers, cell phones and sms messages for communication.
- Customer Contact Applications:
- Calleague Alert: 911 calls for the hospital, collected and input information into database system for employees . Contact vendor to work on changes and troubleshooting issues.
- Amtelco: was the application that was used in the Customer Contact Center. Collected and input information into database system for employees . Contact vendor to work on changes and troubleshooting issues.
- Medical Answering Service : Evaluated physician offices needs and feedback to drive positive relationships with physicians offices to deliver timely services by paging or calling physicians when office is closed. Targeted new customers to grow and increase revenue.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Several Certificates in Telecommunication - Telecommunications
Northeastern University
Boston, MA01.2002
Skills
Business Administration
- Orientation and Training
- Program Management
- Operations Management
- Performance Improvement
- Administrative Support
- Diagnosis and Troubleshooting
- Train Employees
- Set Up Devices
- Data Collation
- Documentation
Timeline
Administrator
South Shore Health
12.1999 - 06.2022
Several Certificates in Telecommunication - Telecommunications
Northeastern University
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