Overview
Work History
Education
Skills
Timeline
Generic

Doris Diaz

Severn,MD

Overview

16
16
years of professional experience

Work History

Cleaning Supervisor

EMI cleaning
Baltimore, MD
04.2022 - Current
  • Managed daily cleaning operations and staff of up to 10 cleaners.
  • Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
  • Conducted regular inspections of all areas to ensure that standards are met and maintained.
  • Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
  • Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
  • Provided guidance and support to team members when needed or requested.
  • Coordinated with other departments regarding special events or projects requiring additional cleaning services.
  • Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
  • Resolved customer complaints promptly and efficiently while ensuring a positive experience.

Cleaning Supervisor

Multicorpcleaning
Baltimore, Maryland
11.2008 - 07.2024
  • Managed daily cleaning operations and staff of up to 10 cleaners.
  • Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
  • Conducted regular inspections of all areas to ensure that standards are met and maintained.
  • Created weekly schedules for staff members to ensure proper coverage in all areas.
  • Coordinated with other departments regarding special events or projects requiring additional cleaning services.
  • Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
  • Resolved customer complaints promptly and efficiently while ensuring a positive experience.
  • Maintained records of completed tasks including work orders and time sheets.
  • Performed basic repairs such as replacing light bulbs or minor plumbing issues as needed.
  • Updated policies and procedures related to cleaning services in order to remain compliant with industry regulations.

Education

Baltimore City College
Baltimore, MD

Skills

  • Client Relations
  • Task Delegation
  • Invoicing
  • Supply Coordination
  • Budgeting and cost control
  • Quality Assurance
  • Schedule Management
  • Chemical Handling
  • Employee evaluations
  • Staff Scheduling
  • Cleaning practices
  • Staff Training and Development

Timeline

Cleaning Supervisor

EMI cleaning
04.2022 - Current

Cleaning Supervisor

Multicorpcleaning
11.2008 - 07.2024

Baltimore City College
Doris Diaz