Doris Diaz
Severn,MD
Overview
16
16
years of professional experience
Work History
Cleaning Supervisor
EMI cleaning
Baltimore, MD
04.2022 - Current
- Managed daily cleaning operations and staff of up to 10 cleaners.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
- Provided guidance and support to team members when needed or requested.
- Coordinated with other departments regarding special events or projects requiring additional cleaning services.
- Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
Cleaning Supervisor
Multicorpcleaning
Baltimore, Maryland
11.2008 - 07.2024
- Managed daily cleaning operations and staff of up to 10 cleaners.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Created weekly schedules for staff members to ensure proper coverage in all areas.
- Coordinated with other departments regarding special events or projects requiring additional cleaning services.
- Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Maintained records of completed tasks including work orders and time sheets.
- Performed basic repairs such as replacing light bulbs or minor plumbing issues as needed.
- Updated policies and procedures related to cleaning services in order to remain compliant with industry regulations.
Education
Baltimore City College
Baltimore, MDSkills
- Client Relations
- Task Delegation
- Invoicing
- Supply Coordination
- Budgeting and cost control
- Quality Assurance
- Schedule Management
- Chemical Handling
- Employee evaluations
- Staff Scheduling
- Cleaning practices
- Staff Training and Development
Timeline
Cleaning Supervisor
EMI cleaning
04.2022 - Current
Cleaning Supervisor
Multicorpcleaning
11.2008 - 07.2024
Baltimore City College