Summary
Overview
Work History
Education
Skills
Certification
Awards
RELEVANT COURSEWORK
Languages
Timeline
Generic

Doris Fonseca

Tavernier,FL

Summary

Professional with proven capability in crisis intervention and emotional support. Skilled in active listening, conflict resolution, and maintaining composure under pressure. Strong team collaborator who adapts to changing needs and focuses on achieving positive outcomes. Known for empathy, resilience, and effective communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Volunteer Crisis Counselor

Crisis Text Line
12.2023 - Current
  • Provide real-time, text-based emotional support to individuals in crisis, including those experiencing suicidal ideation.
  • Apply risk assessment protocols and de-escalation strategies.
  • Ensure confidentiality and compliance with HIPAA standards.

Research Assistant

Infant Development Lab
01.2019 - 01.2021
  • Supported research on early child development (attention, cognition, and language).
  • Recruited study participants and collected behavioral data.
  • Collaborated with researchers to interpret results and refine methodologies.

Academic Mentor

Mentor Collective
01.2018 - 01.2019
  • Met with undergraduate students bi-weekly to address academic and personal concerns.
  • Guided students in course selection and career planning.
  • Provided referrals to campus mental health and wellness resources.
  • Promoted engagement in sports, clubs, and extracurricular programs.

Education

Master of Science - Psychology, Child & Adolescent Development

Southern New Hampshire University
Manchester, NH
08.2025

Bachelor of Arts - Psychology

Florida International University
Miami, FL
01.2021

Skills

  • Crisis intervention & suicide risk assessment
  • Cultural competence & inclusive communication
  • De-escalation techniques ande safety planning
  • Reflective listening
  • Verbal and written communication
  • Empathy and compassion
  • Team collaboration
  • Fluent in English & Spanish
  • Academic writing & research methodology

Certification

  • Crisis Text Line Counselor — Completed April 2024
  • Cultural Competence Training — Completed April 2024
  • Dialectical Behavioral Therapy Certification — Completed April 2024
  • CITI Training (Research Ethics) — Completed June 2023

Awards

Dean’s List, Florida International University (2019–2021), GPA: 4.0 (Undergraduate)

RELEVANT COURSEWORK

  • Lifespan Developmental Psychology
  • Child and Adolescent Development
  • Trauma and Crisis Intervention
  • Multicultural Counseling and Ethics

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Volunteer Crisis Counselor

Crisis Text Line
12.2023 - Current

Research Assistant

Infant Development Lab
01.2019 - 01.2021

Academic Mentor

Mentor Collective
01.2018 - 01.2019

Bachelor of Arts - Psychology

Florida International University

Master of Science - Psychology, Child & Adolescent Development

Southern New Hampshire University

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