Summary
Overview
Work History
Education
Skills
Timeline
Generic

Doris Garcia

Pasadena,TX

Summary

Dynamic medical office professional with extensive experience at HCA-Dr. Frank Ponce, excelling in referral coordination and patient flow oversight. Proven ability to resolve customer complaints and ensure HIPAA compliance, while leading teams to enhance operational efficiency. Skilled in scheduling and insurance verification, fostering a compassionate environment for patients.

Overview

29
29
years of professional experience

Work History

Referral Specialist/Medical Office Coordinator

HCA- Dr. Frank Ponce
Pasadena , Texas
04.2022 - Current
  • Optimized patient scheduling by prioritizing availability, urgency, and insurance parameters.
  • Accurately applied collected co-pays and insurance data to maintain account integrity.
  • Led front office operations encompassing customer service, appointment setting, and billing tasks.
  • Validated demographic details with patients while clarifying financial responsibilities.
  • Respectfully articulated eligibility and affordability options during client interactions.
  • Collaborated with delinquent account holders to enhance collection and reconciliation processes.
  • Communicated benefit plan coverages clearly to educate clients effectively.
  • Resolved disputes between referring physicians and receiving providers in a timely manner.

Medical Office Specialist

Kirkwood Medical Associates
Pasadena, TX
10.1996 - Current
  • Verified insurance information, collected patient data, and processed co-payments at check-in.
  • Directed front office activities such as customer service, appointment booking, and billing management.
  • Evaluated incoming calls and visitor needs for proper guidance.
  • Analyzed employee attendance and productivity reports to assess performance levels.
  • Engaged with healthcare providers concerning billing policies and documentation practices.
  • Protected medical records and ensured patient information security in line with HIPAA standards.
  • Fostered compassionate communication with patients while upholding confidentiality of health records.
  • Created work schedules and allocated tasks among administrative staff to enhance workflow efficiency.

Education

High School Diploma -

South Houston High School
South Houston, TX
05.1984

Skills

  • Telephone and email professionalism
  • Multitasking abilities and organization skills
  • Patient flow oversight
  • Referral coordination for medical services
  • Scheduling appointments and verifying insurance
  • Compliance with HIPAA regulations
  • Resolution of customer complaints
  • Leadership within teams
  • Management of records and data entry

Timeline

Referral Specialist/Medical Office Coordinator

HCA- Dr. Frank Ponce
04.2022 - Current

Medical Office Specialist

Kirkwood Medical Associates
10.1996 - Current

High School Diploma -

South Houston High School

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