Doris Gomez
Conroe,TX
Summary
Professional with extensive experience in banking and technology sectors. Expertise in software development and technical support. Proven ability to solve complex problems and enhance operational performance. Dedicated to ongoing education and adapting to industry advancements for organizational benefit.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
E G Trucking Specialists
06.2022 - Current
- Managed scheduling and coordination of appointments for logistics operations.
- Organized and maintained office files, ensuring easy access to information.
- Processed invoices and expense reports for timely payments and record-keeping.
- Handled incoming and outgoing correspondence, including email, mail, and social media, for efficient operations and service.
Online Support Specialist
Woodforest National Bank
01.2015 - 08.2021
- Resolved customer complaints and ensured customer satisfaction.
- Maintained comprehensive working knowledge of all programs, tools and systems while achieving and maintaining individual monthly metrics.
- Knowledgeable of financial software such as Sharepoint, Mozart, Bancline, and TellerPlus.
- Exceeded monthly production goals.
Team Lead Supervisor
Woodforest National Bank
01.2005 - 08.2010
- Guided and motivated a team of 25+ agents resolving conflicts and achieving project goals.
- Fostered open lines of communication within the team and across departments.
- Identified and resolved challenging service issues.
- Trained and mentored new hires.
- Updated customer account maintenance.
- Monthly Quality Assurance reviews.
Traditional Personal Banker II
Woodforest National Bank
01.2004 - 01.2005
- Provided personalized banking services to a diverse customer base, including account opening, account maintenance, and transaction processing.
- Built and managed customer relationships through proactive engagement, identifying customer needs, and offering tailored financial solutions.
- Actively promoted bank products and services to meet or exceed sales targets.
- Adhered to banking policies, procedures, and compliance guidelines.
- Performed vault audits, drive thru teller service, and serviced automated machines.
Insurance Collections Representative
Cardon Healthcare Network
01.2002 - 01.2004
- Managed a portfolio of insurance claims, ensuring timely submission and follow-up.
- Mediation between insurance companies, attorneys, and medical patients.
- Performed daily collection calls for healthcare facilities.
- Obtained accurate payment information from patients.
Education
High School Diploma -
Champions School of Real Estate
Skills
- Customer Relationship Management
- Bilingual
- Expense tracking
- Team leadership
- Multitasker in a fast pace environment
- Detail Oriented
- Verbal and written communication
- Phone etiquette
- Proficient with Microsoft Office 365
- Online Support Specialist
- Knowledgeable of financial software such as Sharepoint, Mozart, Teller Plus, Bancline
References
Available upon request
Timeline
Administrative Assistant
E G Trucking Specialists
06.2022 - Current
Online Support Specialist
Woodforest National Bank
01.2015 - 08.2021
Team Lead Supervisor
Woodforest National Bank
01.2005 - 08.2010
Traditional Personal Banker II
Woodforest National Bank
01.2004 - 01.2005
Insurance Collections Representative
Cardon Healthcare Network
01.2002 - 01.2004
High School Diploma -
Champions School of Real Estate
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