Doris Harris
Macon,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
QVC
04.2024 - Current
- Managed high-volume calls efficiently, ensuring prompt resolution of issues and concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
TSI - Transworld System, Inc
11.2021 - 02.2024
- Managed high-volume call traffic while maintaining service quality and accuracy.
- Assisted customers with starting, stopping, and transferring gas services.
- Educated customers about billing, payment processing and support policies and procedures.
- Documented customer interactions in CRM software for streamlined follow-up and reporting.
Call Center Rep
Customer Elation
03.2016 - 08.2021
- Received calls, and transferred messages to different companies such as Doctors and Lawyers Offices, Apartment Complexes and Contractors.
- Dispatched calls for emergencies after hours.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
Sales Associate
Walmart
07.2008 - 01.2016
- Led team in achieving daily sales goals through effective customer engagement and product knowledge.
- Managed inventory levels, ensuring optimal stock availability while minimizing excess or obsolete products.
- Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
- Trained new associates on sales techniques and operational procedures to ensure consistent service quality.
Education
High School Diploma -
Southwest High School
Macon, GA05.2002
Skills
- Customer service, Communication skills, Computer literacy, Call Center
- Data entry
- Active listening
- Problem-solving
- Team Collaboration
Timeline
Customer Service Representative
QVC
04.2024 - Current
Customer Service Representative
TSI - Transworld System, Inc
11.2021 - 02.2024
Call Center Rep
Customer Elation
03.2016 - 08.2021
Sales Associate
Walmart
07.2008 - 01.2016
High School Diploma -
Southwest High School