Doris Hutchins
Pensacola Beach,FL
Summary
Obtain a position with a growing company; that is seeking an outgoing, hard working individual that can handle multiple projects with the ability to maintain a career that is mentally challenging with unlimited growth and opportunity.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Supervisor
Brett Robinson Resorts
05.2022 - 09.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Collected, arranged, and inputted information into a database system.
- Generated reports detailing findings and recommendations.
Administrator Assistant
Hutch Transportation Group
01.2006 - 12.2020
- Responsible for payroll & assisting where I am needed
- Resolving any other issues setting up appointments for delivery for the driver, and assisting the CEO on Dispatch when I am needed for help.
- Handled a high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- Managed incoming mail and correspondence, distributing items as necessary while maintaining the confidentiality of sensitive materials.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Developed positive relationships with clients through excellent customer service skills during phone calls or face-to-face interactions.
- Improved team collaboration by managing schedules and coordinating meetings for staff members.
- Used "Mico Software" to manage accounts payable and accounts receivable.
- Ensured timely completion of projects by monitoring progress and following up with team members when necessary.
- Prepared transportation arrangements, itineraries, and expense reports for executives.
- Prepared transportation arrangements, itineraries, and expense reports for [Number] executives.
- Managed incoming mail and correspondence, distributing items as necessary while maintaining the confidentiality of sensitive materials.
- Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
- Composed, edited, and prepared correspondence and other department documents.
- Calculated hours and submitted payroll to achieve timely distribution of funds for -the person team.
- Calculated hours and submitted payroll to achieve timely distribution of funds for 20 or more-person teams.
Host/Cashier Team Leader
The Original Pancake House - Atlanta Ga
01.2013 - 02.2016
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Streamlined check-in process for large groups or events by implementing a pre-registration system. Supported needs of [20 or more]- person wait for staff .
Administrator Assistant
1st ATLANTA AUTO SALES
01.2009 - 04.2010
- Answering phones, filling and processing apps, meaning checking on customer's apps and verifying info making sure customers qualify for any vehicles that they are trying to get in
- As well as customer complaints and escalated issues from employees and trying to resolve the problems that may contain members of management or customers complaining on all matters that are needed
- Handling DMV matter that means
- Going down to dmv office flipping titles over for the bank, and faxing them back over, that customers have close deals with
- Make sure the bank has their info from the company
- Handling time sheets and using window EXL, and other power points.
- Handled a high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Contributed to improved workflow by organizing electronic files for easy access and retrieval by all team members.
- Developed positive relationships with clients through excellent customer service skills during phone calls or face-to-face interactions.
- Used to manage accounts payable and accounts receivable.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided exceptional administrative support during events, including setup, registration assistance, and on-site coordination.
Head Cashier
Cactus Car Wash
07.2008 - 06.2009
- Responsible for handling funds from customers handling phone lines for management taking messages from customers for all managers noting times & dates for customers' complaints,& making sure that everything is well taken care of by the company.
- Evaluated the presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Restocked and organized merchandise in front lanes.
- Increased customer loyalty and retention.
- Performed cash, card, and check transactions to complete customer purchases.
Assistant Manager
Metropolitan Custom Car Care
08.1999 - 10.2007
- Managed day-to-day operations of auto detail shop and provided training for new employees, Responsible for payroll managing customer cars, noting any damages as well as waxes that are needed for the customers
- On hand for any positions that need to be taken care of for customers as well as employees
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Team Leader Telemarketing
Tran Dotcom Solutions
08.2006 - 08.2007
- Responsible for processing payday loans via web base, Handle customer complaints and escalated issues in the call center, Assist in collection efforts to resolve delinquent issues, Coach and developing new employees for growth and development, earned monetary recondition at the end of each month for job performance
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Managed leave requests and absences and arranged covers to facilitate the smooth flow of operations.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Established clear communication channels to facilitate thetimely exchange of information between team members and stakeholders.
Sales Associate
Dillard's
10.2005 - 08.2006
- Managed men's polo department Responsible for tagging inventory and Stock Assisted Loss prevention team to control inventory losses Recognized as top sales performer every month.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds under store policy.
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service Rep
MCI WorldCom
04.2000 - 01.2001
- Handling inbound & outbound calls selling long distance Service to customer in New York
Security Guard
Thorpe Enterprise Security
10.1998 - 03.2000
- Secured grounds for AT&T buildings monitoring video camera as, First Phase liaison for incoming and outgoing commercial vehicles and Employees that are entering the building
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
CRS
Canton Manor Nursing Home
01.1997 - 10.1998
- My job was to feed, bath, and inter act with these client's and made sure they were being care for, I would sit with them watch T.V and go to outing with whatever client I was sign too, even the ones who were in wheel chairs & bed
- And beside me love taking good care of them it would remind me of my grandparents.
Education
Associate of Arts -
Penn Foster College
Scottsdale, AZ03.2023
Certification -
Auto Detail
06.2004
Telecommunication Certification -
MCI
03.2000
Certification -
Thorpe Enterprise Security
11.1998
Certification -
Canton Rehabilitation Staff
01.1997
Diploma -
Waianae High School
Waianae, HI01.1989
Skills
- Windows 2000
- Microsoft Outlook
- Microsoft Excel
- Internet/Intranet
- Typing 35wpm
- Advantage payment systems
- Cl verify system
- COM verify
- Bi-lingual in Samoan/Hawaiian
- Training and mentoring
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Processes and procedures
- Operations Management
- Process Monitoring and Improvement
- Project Management
- Schedule development
- Inventory Oversight
- Business Administration
- Contract Management
- Time Management
- Multitasking
- Decision-Making
- Effective Communication
- Organizational Skills
- Team building
- Relationship Building
- Self Motivation
- Written Communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 32 staff members.
Certification
- The Speed Of Trust Leadership Training - 2022
- Leadership Training, Brett Robinson - 2023
Languages
Samoan
Native or Bilingual
Timeline
Supervisor
Brett Robinson Resorts
05.2022 - 09.2023
Host/Cashier Team Leader
The Original Pancake House - Atlanta Ga
01.2013 - 02.2016
Administrator Assistant
1st ATLANTA AUTO SALES
01.2009 - 04.2010
Head Cashier
Cactus Car Wash
07.2008 - 06.2009
Team Leader Telemarketing
Tran Dotcom Solutions
08.2006 - 08.2007
Administrator Assistant
Hutch Transportation Group
01.2006 - 12.2020
Sales Associate
Dillard's
10.2005 - 08.2006
Customer Service Rep
MCI WorldCom
04.2000 - 01.2001
Assistant Manager
Metropolitan Custom Car Care
08.1999 - 10.2007
Security Guard
Thorpe Enterprise Security
10.1998 - 03.2000
CRS
Canton Manor Nursing Home
01.1997 - 10.1998
Associate of Arts -
Penn Foster College
Certification -
Auto Detail
Telecommunication Certification -
MCI
Certification -
Thorpe Enterprise Security
Certification -
Canton Rehabilitation Staff
Diploma -
Waianae High School
- The Speed Of Trust Leadership Training - 2022
- Leadership Training, Brett Robinson - 2023
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