DORIS I. LEÓN SANTIAGO
Winter Haven,FL
Summary
Over 25 years of utilizing excellent customer service, conflict resolution, critical thinking and problem-solving skills. Execute administrative and clerical responsibilities. Excellent active listening, verbal and written communication skills. Fully bilingual in English and Spanish. Verbal and written proficiencies, able to translate.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Aramsco
03.2022 - Current
- Provides sales support: Drafts necessary quotes, documents and product researches, as requested by the sales representatives, open new accounts and process orders as necessary
- Front desk, greet walk-in customers and/or manage their incoming calls
- Checks and cash deposits, scan and attach documents to the system and general office duties
Caregiver
11.2021 - 02.2022
- Take care of a sick family member after accident and surgery
Patient Care Secretary
VITAS Healthcare
01.2019 - 10.2021
- Coordinate, keep and update schedules providing coverage for all patients
- Take calls and assist team members and patients and/or their care givers
- File and keep patients charts updated
Program Assistant, Exceptional Education
Orange County Public Schools
08.2007 - 05.2019
- Create and update daily behavioral support documents, perform data entry and organization of records
- Collect, compile and track statistical information related to student’s behavior under the Autism program
- Train teachers and staff members on implementing Behavioral Plans and model data collection procedures
Customer Service
Dollar Car Rental
03.2000 - 06.2001
- Assisted clients with their car rental pickup
- Solved any discrepancies regarding their rental
Assistant Manager
San Miguel Drugstore in Puerto Rico
04.1993 - 02.2000
- Started as a cashier and was promoted to Assistant Manager
- In addition to cash handing, supervised and instructed employees on schedules, customer service, and store appearance and expectations
Education
Associate Degree - Business Administration
Interamerican University
Barranquitas01.1999
Skills
- Active listening
- Critical thinking
- Data entry
- CRM software
- Shipping and logistics
- Clerical support
- De-escalation techniques
- Order processing
- Scheduling
- Client relations
- Customer satisfaction measurement
- Customer relations
- Customer service
- Positive attitude
- File organization
- Organizing and categorizing
- Verbal communication
- Administrative support
- Office management
- Valid Driver's license
- Team bonding
- Supply restocking
- Language fluency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Aramsco
03.2022 - Current
Caregiver
11.2021 - 02.2022
Patient Care Secretary
VITAS Healthcare
01.2019 - 10.2021
Program Assistant, Exceptional Education
Orange County Public Schools
08.2007 - 05.2019
Customer Service
Dollar Car Rental
03.2000 - 06.2001
Assistant Manager
San Miguel Drugstore in Puerto Rico
04.1993 - 02.2000
Associate Degree - Business Administration
Interamerican University
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