Doris Jimenez-Brown
Boynton Beach,FL
Summary
Highly motivated and forward-thinking sales management professional with over 20 years of experience in achieving sales goals and driving productivity. Specializes in reinventing and reprioritizing business goals to effectively adapt to shifting customer demands. Strong communication skills, both verbal and written, ensuring effective interaction with clients and colleagues. Proven expertise in brand awareness, including customer experience, sales, promotion, and merchandising. Customer service-oriented with a focus on delivering exceptional service to enhance customer satisfaction. A critical thinker and creative problem solver, adept at finding innovative solutions to complex challenges. Skilled in strategic planning for both long-term and short-term goals, resulting in successful business outcomes. Experienced in personnel training and supervision, fostering a high-performing team. Known for maintaining a professional demeanor and outstanding work ethic. Exceptional negotiation and persuasive skills contribute to achieving desired outcomes.
Overview
32
32
years of professional experience
Work History
Personal Shopper/Stylist/Corporate Sales
Macy’s Boca Town Center
01.2020 - Current
- Provided an elevated customer experience through expertise in lifestyle, in-store, off-site and virtual selling.
Regional Brand Representative
BCI BRANDS, New York, NY
01.2016 - 01.2020
- Company Overview: Vince Camuto, Sanctuary,1 State and CeCe by Cynthia Steffe Brand Manager/Coordinator for Bloomingdale’s, Lord & Taylor, Nordstrom, Macy’s and Dillard’s Southeast Florida
- Responsible for Bloomingdale’s, Lord and Taylor, Nordstrom, Macy’s, Dillard’s stores in North Miami/Ft
- Lauderdale/Palm Beach District volume 5.5 million
- Liaison between retailer, vendor and customers
- To provide consistent feedback to all partners to ensure profitable Brand Growth
- Communicate business with District Merchant/Store Management at all levels and Specialist; develop strategies and lead execution to drive profitable sales
- Plan and execute product knowledge seminars and events for large groups
- Plan, prep and install based on design directives to ensure Brand integrity
- Improve department store profitability through flawless execution of directives, merchandising, standards, coaching customer service experience & product knowledge training of store personnel on brand product information
- Collaborated on the BM job description and training tools
Southeast Region Manager, Southeast
The Jones Group, New York, NY
01.2004 - 01.2015
- Responsible for five accounts, in six states equaling25 million (Bloomingdale’s, Lord & Taylor, Macy’s, Belk & Dillard’s)
- Partner and built relationships with Account Executives, Buyers and Senior Level, store line executives on the implementation of brand growth and training at retail
- Proactively lead a joint partner planning process that develops mutual performance objectives, financial targets and critical milestones associated with a productive relationship
- Analyze weekly reports to review business results and take appropriate action to capitalize on business strengths and impact deficiencies with all key players
- Meets assigned targets for profitable sales volume, payroll and strategic objectives in assigned accounts
- Training and development of selling team, merchandise coordinators and rotators for the Southeast Region
- Utilize Special Events, Bloggers, Facebook, Personal Shopper’s and community resources on the outreach opportunities for brand exposure and clientele development
- Collaborated with retail development/accounts on the implementation of the specialist/sellers incentive program
Jones New York Coordinator, Bloomingdale’s & Macy’s/Burdines Florida
The Jones New Group, New York, NY
01.1993 - 01.2004
- Set the standards for driving sales in store by demonstrating professionalism, strong product knowledge, merchandising and superior selling skills to exceed customer’s expectations
- Building relationships with Senior Coordinator, store management, district team and associates
- Plan and executed with District Team seasonal training seminars for sales managers, merchandising team, selling associates and specialists on product knowledge, feature benefits, selling techniques and merchandise presentation
- Partnered with buying team in all size zones in market to help support the selection of merchandise for stores to improve sales and profit
- Recruited, trained and developed Specialists/handler top doors Dadeland, Aventura, Boca and The Garden’s
- Managed8.6 million dollar multi-vendor business in all size zones, by analyzing weekly reports to review business results and take appropriate action to capitalize on strengths and improve deficiencies
- Plan and executed with District Team seasonal training seminars for sales managers, merchandising team, selling associates and specialists on product knowledge, feature benefits, selling techniques and merchandise presentation
- Partnered with Special Events and marketing on store events for brand exposure and development of clientele
- Led several major launches and product training for the following brands Jones New York sportswear/Dresses, Anne Klein sportswear/dresses/suits, Nine West sportswear/dresses/suits/shoes, Lauren by Ralph Lauren, Ralph by Ralph, Polo Jeans (woman & men), Jessica Simpson Jeanswear for juniors, Rachel, Rachel Roy, and Q Mack for impulse
Skills
- Lotus Notes, Pipeline, MS Office (Word, Excel, PowerPoint and Outlook)
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Relationship building
- Upbeat and outgoing attitude
- Documentation and reporting
- Sales expertise
- Styling expertise
- Fashion knowledge
Accomplishments
Currently maintain 56% of personal sales come from clienteling, consistently achieving top ranking in the S.E.
Successfully drive foot traffic and sales growth through strategic community outreach efforts. with a record-breaking event generating 82.0
LNGG
Bi-lingual in English and Spanish
Timeline
Personal Shopper/Stylist/Corporate Sales
Macy’s Boca Town Center
01.2020 - Current
Regional Brand Representative
BCI BRANDS, New York, NY
01.2016 - 01.2020
Southeast Region Manager, Southeast
The Jones Group, New York, NY
01.2004 - 01.2015
Jones New York Coordinator, Bloomingdale’s & Macy’s/Burdines Florida
The Jones New Group, New York, NY
01.1993 - 01.2004
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