Doris Johnson
Denver,NY
Summary
Committed and hardworking Food Service Manager with 20 plus years of experience managing food service operations. Well-rounded leader with talent for supervising employees and focused customer service. Swift problem solver with quick and effective solutions to wide array of issues. Effectively manage personnel and business operations to handle demanding retail and patient service needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Focused on optimizing procedures and service quality food service crews. Skilled in organizing, delegating and overseeing tasks with a hands-on management style.
Overview
38
38
years of professional experience
Work History
Food Service Manager
UCHealth University Of Colorado Hospital
Aurora, CO
04.1985 - Current
- Oversaw training of more than 30 team members.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Orchestrated positive customer experiences by overseeing every area of retail operations.
Education
High School Diploma -
John F Kennedy High School
Denver, CONo Degree - Dietary Manager
Front Range Community College
Westminster, COSkills
- Money Handling
- Labor and Food Cost Control
- Production Records
- Guest Relations
- Disciplinary Action
- Performance Improvement
- Employee Performance Evaluations
- Hiring Standards
- Monitoring Food Preparation
- Front of House Management
- Safety and Sanitation Standards
- Delegating Assignments and Tasks
- Anticipating Problems
- Hiring Procedures
- Portion Control
- Staff Scheduling
- Corrective Actions
- Proper Storage Procedures
- Portion Standards
- Waste Reduction
- Standard Operating Procedures Maintenance
- Facility Policies and Procedures
- Portion and Cost Control
- Teamwork and Collaboration
- High-Volume Environments
- Safe Handling Standards
- Patient Feeding
Timeline
Food Service Manager
UCHealth University Of Colorado Hospital
04.1985 - Current
High School Diploma -
John F Kennedy High School
No Degree - Dietary Manager
Front Range Community College
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