Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Doris Johnson

Charlotte,NC

Summary

As a dedicated Customer Service Representative at Marriott, I excelled in elevating customer satisfaction through expert complaint resolution and creative problem-solving. Skilled in CRM and renowned for empathy, I fostered positive relationships, ensuring seamless service experiences. My proactive approach significantly contributed to enhancing customer loyalty and satisfaction.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

Marriott
Charlotte, NC
02.1998 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone, email, and chat.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed positive relationships with customers through friendly interactions.

Education

Associate of Applied Science - Education

Fayetteville State University
Fayetteville, NC
06-1995

Skills

  • Customer relationship management (CRM)
  • Complaint resolution
  • Creative problem solving
  • Critical thinking
  • Credit card payment processing
  • Inbound and outbound calling
  • Live chat support
  • Customer service
  • Money handling
  • Empathy and patience
  • Paperwork processing

References

References available upon request.

Timeline

Customer Service Representative

Marriott
02.1998 - Current

Associate of Applied Science - Education

Fayetteville State University

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Doris Johnson