Doris Kent

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

• Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
• Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
• Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
• Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.

• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Part of the start up crew for the restaurant in Harrisonburg trained in Lexington Virginia's Macado's for two months to become a training server for the new store.

Received title of Employee of the month during the first month of the opening of the restaurant in Harrisonburg.

Attended a day long work shop provided by a retired Virginia Alcohol Beverage Control Agent.

Trained newly hired front of the house employees.

Participated in the marketing for the newly opened restaurant.

Completed PAR levels and received certification as a Four Star Server after thirty days of employment with the corporation.

Completed PAR levels and became titled with Four Star Server Trainer.

Became the Employee of the Month twice during my employment with the restaurant.

Earned the titled of Employee of the Year during my second year of employment.