Doris Koester
Anderson,SC
Summary
Seasoned Business Consultant and Regional Director with a proven track record at Family Dollar, adept in Operations & Logistics and Staff Development. Spearheaded initiatives that significantly enhanced operational efficiency and profitability across multiple regions, leveraging exceptional interpersonal communication skills and business organizational analysis to drive growth and resolve conflicts effectively.
Overview
30
30
years of professional experience
Work History
Business Consultant-Freelance
GLG Consulting
07.2024 - Current
- Guided potential investors by addressing queries related to margin optimization, site placement and operational aspects.
Regional Director
Dollar General
02.2024 - 07.2024
- Directed Region of 225 Dollar General Stores in South and North Carolina
Regional Director
Family Dollar Stores, Inc.
01.2012 - 08.2023
- Oversee operations for 196 stores accounting for $274 million in annual sales revenue and $29 million in annual labor budget across the South Carolina, North Carolina, Tennessee, and Georgia regions directly reporting to Zone Vice President store findings and any issues to address
- Assist in monitoring regional performance, performing applicable data analysis, and counseling management advising on how best to achieve operational and financial goals
- Perform oversight and coordination for additional location openings utilizing industry knowledge and previous experience in achieving desired results within given budget and deadlines
- Conduct training to aid in development of store, regional, and district personnel maintaining ongoing support to assist in transition and resolve any inquiries in a timely manner
- Provide support with staff turnover, store appearance, inventory issues, and maintenance assisted by Loss Prevention Manager and Human Resources Manager
- Maintain ownership for 12 direct reports to be distributed to regional and senior management personnel outlining store achievements and recommending future opportunities for growth
District Manager
Family Dollar
Anderson, USA
01.2005 - 01.2012
- Directly managed 22 stores within assigned region assisting with training activities, monitoring store metrics, recruiting efforts, onsite store inspections, and shrink awareness
- Realized improvements in results through effective utilization of intense one-on-one store manager training, tips in merchandising techniques and sales strategies, and early detection of future issues
- Collaborated with other colleagues during company operational conference calls discussing new site recommendations, software launch feedback, and weekly action listings
- Implemented changes in operations, sales, and management that upheld company policies and procedures while achieving high-reaching sales targets and increasing future opportunities
District Manager
Public Storage
Atlanta, USA
01.1995 - 01.2003
- Coordinated management of personnel and logistics for 650,000 square feet warehouse, retail, and transportation facility
- Fulfilled liaison role between field and corporate level professionals in both written and verbal communications and during on-site routine inspections
- Selected to function as Regional District Manager Trainer assisting newly promoted district managers during transition phase by providing training and coaching in proper procedures and best practices
- Utilized appropriate software to complete financial reports and analyzed profit and loss statements to determine recommendations for improvements benefitting company overall
- Served as corporate representative for all employment/management counseling and small claim lawsuits retaining personal accountability for outcomes
- Furthered company sales and operations by training employees and creating a cohesive team unit overseeing multi-unit groups across 10-23 locations accounting for 15-175 employees
Skills
- Executive-level management
- Staff Development
- Conflict Resolution
- Operations & Logistics
- Business Organizational Analysis
- Interpersonal Communication
Timeline
Business Consultant-Freelance
GLG Consulting
07.2024 - Current
Regional Director
Dollar General
02.2024 - 07.2024
Regional Director
Family Dollar Stores, Inc.
01.2012 - 08.2023
District Manager
Family Dollar
01.2005 - 01.2012
District Manager
Public Storage
01.1995 - 01.2003
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