Doris L. Bowens
Elgin,IL
Summary
Business development and revenue leader with expertise in nonprofit, commercial banking, and association management for leading local, statewide, and international organizations Proven leader in delivering growth in largest revenue budget areas Passionate helping organizations and teams develop and attain goals Results- and relationship-driven; attuned to team, client, and cultural dynamics in large and small enterprises and professional, nonprofit, and commercial sectors
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
- Assisted with customer inquiries and account management, enhancing client satisfaction.
- Implemented process improvements to streamline document processing and reduce turnaround times.
- Maintained accurate records in banking software, ensuring compliance with regulatory standards.
- Supported team members by providing training on operational procedures and best practices.
- Managed scheduling of staff shifts, optimizing resource allocation and coverage needs.
- Led projects aimed at enhancing service delivery, resulting in improved customer engagement strategies.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Assisted operations manager with planning of routine operations and special projects.
- Provided administrative support with accurate document preparation and data entry.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Assisted in recruitment process, organizing interviews, and onboarding new staff to accelerate their integration into team.
- Improved team morale and motivation by organizing regular feedback sessions and recognizing outstanding performances.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Contributed to environmental sustainability efforts by implementing company-wide recycling program.
- Trained and supervised employees on office policies and procedures.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased customer service success rates by quickly resolving issues.
Membership Engagement Manager
Forefront
Chicago, IL
10.2021 - Current
- Responsible for second-largest revenue arm, leading $1M/year portfolio; achieved annual goal within first 7 months
- Primary liaison for 600+ organization members' and their staff teams' renewals and recruitment, focused on Illinois' leading and largest foundation and nonprofit organizations
- Managed all monthly membership revenue projections and processes in coordination with finance, communications, and programming peers
- Collaborated closely to improve members' experience in renewal as well as year-round engagement and membership benefit access
- Enhanced membership growth in less than 6 months upon onboarding.
Director of Membership & Certification
Solutions For Associations/ American Society of Cinical
Bloomingdale, IL
06.2019 - 10.2022
- Responsible for the renewal of 50,000 Members, totaling $50M/year in revenue
- Recruited and retained 50,000 ASCH Doctoral psychology and licensed clinical social works, including U.S. military medical base teams
- Evaluated all membership and certification applicants based on quality standards
- Collaborated and supported Board leadership from Membership and Certification Committees, finalizing applications/renewals and compiling progress reporting to the Board of Directors
- Proactively shared information around membership and certification deadlines, processes, and individual members' membership and certification needs
- Lead data implementation and data hygiene processes to ensure updated membership and certification data in our CRM
Director
Ill. State Licensed Dementia Alzheimer
South Elgin, IL
07.2015 - 06.2019
- Conducted on-on-one activities and mental therapies with patients of varying ages, demographics, and needs for facility serving 120+ patients
- Prepared client progress notes quarterly and as necessary
- Planned, led, and conducted all Activity Groups to ensure residents made ongoing progress toward their individual plans
- Assisted colleagues with calendar of activities, projects, and newsletters
- Led weekly Quality Assurance program for Unit; drafted effective mental Health Care Plans for both active and non-active members, townhall meetings, Illinois Certification in Dementia and Alzheimer.
- Assess residents for Activity Groups given their needs, abilities
- Collaborated across teams and depts for planning annual budget for prearranged entertainment
- Focused and keen communicator building professional teams and expectations with coworkers; major advocate for team building and team member growth and performance
Senior Vice President, Regional Manager
US Bank
Chicago, IL
05.2004 - 08.2014
- $3.5Million in loan production annualized over 12 months from four branch locations, including Illinois (2) offices, Ohio, and San Diego, CA offices; grew all four locations with customer retention and loan and insurance growth
- Met and exceeded $5.1Million in loan sales quarterly ($20Million+ annually) for the quarter Met and checking and credit card expectations met quarterly
- Led and opened opened Rolling Meadows office and reached performance goal in four months; recruited to also assist struggling Algonquin branch
- Compliance auditing of accounts opened, and loans closed to meet regulatory compliance rules; Created highly motivated staff and team culture to achieve customer satisfaction and retention goals
- Brought bank locations out of closing status in less than one quarter
- Improved bank ranking to #4 of in-store (of 30) branches
- Led monthly compliance and Illinois State trained in Human resources on state policies and legal procedures (OSHA and human services)
Education
No Degree - Business Communication
Harvard University
Cambridge, Massachusetts, MA10.2023
No Degree - Business Management
Northwestern University
Evanston, IL04.2022
Associate of Arts - Management
University of Missouri
Columbia, Missouri, MO05.1994
Skills
- Stakeholder relations
- Strategic thinking
- Best practices optimization
- Accounts payable
- Revenue cycle management
- Proposal development
- Engagement strategy
- Fundraising objectives
- Funds transfers
- Prospect identification
- Utilization optimization
- Utilization improvements
- Implementation management
- Funding proposals
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Program Series 6/63 & 7 License
- Nationwide Mortgage Licensing System license
- Skilled in Microsoft Office Suite, Microsoft Teams, Salesforce CRM
COMMUNITY & VOLUNTEER ACTIVITY
- City of Elgin Chamber’s Women Council Programs
- Chairperson, Barrington Hills Professional Women’s Club
- 2022-2023 President of Homeowners Association, 2022, 2023
Languages
English
Full Professional
Timeline
Membership Engagement Manager
Forefront
10.2021 - Current
Director of Membership & Certification
Solutions For Associations/ American Society of Cinical
06.2019 - 10.2022
Director
Ill. State Licensed Dementia Alzheimer
07.2015 - 06.2019
Senior Vice President, Regional Manager
US Bank
05.2004 - 08.2014
No Degree - Business Communication
Harvard University
No Degree - Business Management
Northwestern University
Associate of Arts - Management
University of Missouri