Doris Macias Romero
Fort Worth,TX
Summary
Qualified professional bringing several years of related experience and passion for customer service. Proficient in reviewing prescriptions, promoting corrective lenses and writing out accurate work orders for optimal results. Builds strong relationships, satisfies needs, and handles high-volume workloads in fast-paced office environments. Experienced in management, possessing a deep understanding of customer and business needs.
Overview
13
13
years of professional experience
Work History
Optical Manager
20/20 icare & iwear
Irving, Texas
05.2023 - 09.2023
- Tracking sales to goals.
- Selling quality lenses, depending on patient needs.
- Worked with vendors to select quality frames for the office.
- Billed insurance.
- Booked appointments.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
General Manager
America's Best Contacts & Eyeglasses
Fort Worth, TX
04.2020 - 06.2024
- Always maintain an appealing and organized store appearance.
- Managed budget implementations, employee reviews, training, and schedules.
- Developed and maintained relationships with customers and associates.
- Organized budgets, oversaw P&Ls, and achieved margin targets consistently to stay on track with growth plans.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on a daily basis, and implementing improvement strategies.
- Uphold company policies and implement standards fairly.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached employees in successful selling methods, and encouraged cross-selling to drive revenue.
- Identified, hired, and trained highly qualified staff by teaching best practices, procedures, and sales strategies.
- Organized promotional events and interacted with the community to increase sales volume.
- Held weekly meetings with staff to identify techniques to overcome sales obstacles.
- Manage planned and unplanned absences.
Assistant Manager
America's Best Contacts & Eyeglasses
Mansfield, TX
01.2014 - 05.2020
- Opening and closing the store, and ensuring the security of the building.
- Professionally handling customer complaints to a positive outcome.
- Maintaining adequate stock levels, and ordering supplies as needed.
- Manage planned and unplanned absence
- Focusing on goals and results for positive store outcomes.
- Discussing training needs with individual staff members.
- Ensuring customer satisfaction, remaking orders as needed.
- Cross-training with an optometric technician performing auto refractions, glaucoma tests, visual acuity, and visual fields.
Optician Dispensing
Wal-Mart
Arlington, TX
06.2011 - 04.2013
- Heated, shaped and bent plastic and metal frames to adjust eyeglasses for patients
- Confirmed that frames were correctly built with facial and eye measurements with correct prescription written by Ophthalmologist or Optometrist
- Organized records of patient prescriptions, work orders and payments
- Instructed patients on the proper care of eyeglasses and contacts lenses
- Referenced with insurance companies to verify patient eligibility for coverage
Education
High School Diploma -
O.D Wyatt High School
Fort Worth, TXSkills
- Performance monitoring and evaluation
- Hiring and onboarding
- Customer experience
- Business leadership
- Strong ability to multitask
- Problem anticipation and resolution
- Strong communication and organizational skills
- P&L responsibility
- Policy development and enforcement
- Data recording
- Works well under pressure
Languages
Spanish, Full Professional
Timeline
Optical Manager
20/20 icare & iwear
05.2023 - 09.2023
General Manager
America's Best Contacts & Eyeglasses
04.2020 - 06.2024
Assistant Manager
America's Best Contacts & Eyeglasses
01.2014 - 05.2020
Optician Dispensing
Wal-Mart
06.2011 - 04.2013
High School Diploma -
O.D Wyatt High School
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