Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joyce Love

Clarksdale,MS

Summary

Proven leader with extensive experience at Sonic Drive-In, adept in staff supervision and customer service. Enhanced operational efficiency and customer satisfaction through innovative management and problem-solving skills. Skilled in money handling and fostering team collaboration, achieving a significant increase in sales through strategic promotions and training programs.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Sonic Drive-In
06.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak store hours without exceeding labor budgets.
  • Implemented staff training programs, enhancing menu knowledge and improving customer service skills.

Personal Care Assistant/ CNA

Visiting Angels Home Care
05.2018 - 07.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.

Certified Nursing Assistant

Clarksdale Nursing Center
09.2020 - 01.2022
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.

Caregiver

Addington Place
03.2015 - 09.2017
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.

Education

No Degree - Basic Study

Aggie High School
3240 Friars Point Road
03-1995

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Staff supervision
  • Employee scheduling
  • Schedule oversight
  • Laundry
  • Food Preparation
  • Caregiver
  • Workplace safety compliance
  • Coaching and mentoring
  • Performance evaluation

Timeline

Assistant Manager

Sonic Drive-In
06.2022 - Current

Certified Nursing Assistant

Clarksdale Nursing Center
09.2020 - 01.2022

Personal Care Assistant/ CNA

Visiting Angels Home Care
05.2018 - 07.2022

Caregiver

Addington Place
03.2015 - 09.2017

No Degree - Basic Study

Aggie High School

Similar Profiles

CREATE PROFILE
Joyce Love